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Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support
    
Kustomer
Published By: Intel     Published Date: Jul 17, 2019
Today, business is conducted in a fast-paced, on-demand, globally dispersed environment. Maintaining a competitive edge requires cohesive real-time collaboration. Mobile workers, partners, vendors, suppliers, and even customers expect to be able to work together seamlessly, both inside and outside the firewall. But delivering tools for high-quality collaboration is often challenging, due to the need for businesses of all sizes to support a wide range of personal and business devices. Mixing disparate devices with complex conferencing solutions often lead to frustrated employees, while businesses face a labor-intensive, costly endeavor without a high ROI. In addition, collaboration is evolving with businesses creating small "huddle" spaces and open workspaces that increase the demand for ubiquitous, effective conferencing. The Intel Unite ' solution is a fast, simple, cost-efficient way to deliver a more secure, manageable, high-quality collaboration experience. Whether you select the
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Intel
Published By: Kindred Hospital Rehabilitation Services     Published Date: Jul 10, 2019
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinsons disease. This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards. In this whitepaper, well examine the three areas that drive the greatest impact on treating medically complex patients: Clinical staff Tech innovation Patient and family member experience
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Kindred Hospital Rehabilitation Services
Published By: KPMG     Published Date: Sep 04, 2019
Key considerations when developing a strong and customer-friendly approach to intelligent authentication. Bank fraud is on the rise. In fact, according to a recent survey of 43 major banks around the world, its not just the number of fraud cases that is going up; so, too, is the value of fraud overall. In large part, this increase in fraud is the result of identity theft scams. Rather than attempting some sort of high-stakes virtual bank heist for all the gold in the vault, most online thieves seem content simply stealing money from every-day customers accounts when they arent looking.
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KPMG
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
US based automobile had multiple ServiceNow instances across multiple companies along with non-standardization of tools and processes. LTI helped in implementing end to end ServiceNow modules including ITSM, ITOM: Orchestration + Event Management thereby achieving high scalability in integrated processes across globe.
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
Published By: Pure Storage     Published Date: Sep 13, 2019
"Purchasers of enterprise storage have historically dealt with an upgrade cycle that was expensive, disruptive, inherently risky, and time-consuming and occurred roughly every three to five years. In 2015, Pure Storage challenged customer preconceptions about the enterprise storage upgrade cycle with the announcement of its Evergreen Storage. And Pure has continued to enhance Evergreen Storage over the years with new features that have increased its already extremely high customer experience performance. This IDC white paper assesses the impact Evergreen Storage has had on the enterprise storage industry and discusses the technical, financial, and business implications of the program from a customer point of view."
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Pure Storage
Published By: Pure Storage     Published Date: Sep 13, 2019
"By asking the right questions as you design your hybrid cloud, you maximize your chances for success. What do you want to achieve? Identifying your goals will help you zero in on the biggest pain points and attack those first. Description Learn how to increase the effectiveness of your hybrid cloud with a focus on data strategies for running hybrid applications. Use this guide to: Discover key Differences between enterprise IT environments and the public cloud. Learn if you can support enterprise applications in the public cloud. See if you can support cloud-native applications on-premises. Understand if you can protect data cross your hybrid cloud."
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Pure Storage
Published By: Pure Storage     Published Date: Sep 13, 2019
"By asking the right questions as you design your hybrid cloud, you maximize your chances for success. What do you want to achieve? Identifying your goals will help you zero in on the biggest pain points and attack those first. Description Learn how to increase the effectiveness of your hybrid cloud with a focus on data strategies for running hybrid applications. Use this guide to: Discover key Differences between enterprise IT environments and the public cloud. Learn if you can support enterprise applications in the public cloud. See if you can support cloud-native applications on-premises. Understand if you can protect data cross your hybrid cloud."
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Pure Storage
Published By: Nutanix     Published Date: Aug 22, 2019
Today, companies of all sizes face growing threats from shifting consumer habits, global competitors, and well-funded startups. Digital transformation, cloud computing, and the dynamic nature of global business have changed business expectations, making IT an essential driver of revenue and an ever more critical part of your business. Your IT team is looking for ways to accelerate the adoption of digital technologies to increase customer engagement, streamline business processes, and gain a sustainable competitive advantage.
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Nutanix
Published By: Juniper Networks     Published Date: Jul 31, 2019
As the number and severity of cyberattacks continue to grow with no end in sight, cybersecurity teams are implementing new tools and processes to combat these emerging threats. However, the oneoverriding requirement for meeting this challenge is improved speed. Whether its speed of detection, speed of remediation or other processes that now need to be completed faster, the ability to do things quickly is key to effective cybersecurity. The reason why speed is essential is simple: As the dwell time for malware increases, the lateral spread of an attack broadens, the number of potentially breached files expands, and the difficulty in remediating the threat increases. And the stealthy nature of many of the newer threats makes finding them faster?before they become harder to detect?a critical focus in reducing the impact of an intrusion. These requirements make it essential that security operations centers (SOCs) can complete their activities far more quickly, both now and moving forwa
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application management, application performance, network infrastructure, network management, network security
    
Juniper Networks
Published By: Gigamon     Published Date: Sep 03, 2019
Weve arrived at the second anniversary of the Equifax breach and we now know much more about what happened due to the August 2018 release of the GAO Report. New information came out of that report that was not well-understood at the time of the breach. For example, did you know that while Equifax used a tool for network layer decryption, they had certificates nine months out of date? This lapse gave the threat actors all the time they needed to break in and exfiltrate reams of personal data. As soon as Equifax updated the certs on their decryption tools, they began to realize what happened. On the heels of the Equifax breach, we are reminded of the importance of efficient decryption for effective threat detection. Thats more important than ever today; Ponemon Institute reports that 50% of all malware attacks utilize encryption. During this webinar, well talk about: -How TLS/SSL encryption has become a threat vector -Why decryption is essential to security and how to effectively pe
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Gigamon
Published By: Gigamon     Published Date: Sep 03, 2019
The IT pendulum is swinging to distributed computing environments, network perimeters are dissolving, and compute is being distributed across various parts of organizations infrastructureincluding, at times, their extended ecosystem. As a result, organizations need to ensure the appropriate levels of visibility and security at these remote locations, without dramatically increasing staff or tools. They need to invest in solutions that can scale to provide increased coverage and visibility, but that also ensure efficient use of resources. By implementing a common distributed data services layer as part of a comprehensive security operations and analytics platform architecture (SOAPA) and network operations architecture, organizations can reduce costs, mitigate risks, and improve operational efficiency.
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Gigamon
Published By: Gigamon     Published Date: Sep 03, 2019
Your organization depends on all kinds of inline tools to keep your network up and running, but those same tools can fail, leaving you vulnerable. Moreover, as network speeds increase, slower tools can bottleneck network traffic, making organizations purchase more and more tools, which then introduce complexity and cost. There is a better way to increase network resiliency while reducing security issues, and thats inline bypass.
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Gigamon
Published By: S&P Global Platts     Published Date: May 24, 2019
Only months before the effective date of IMO 2020, there are a surprising number of shipping industry participants who believe that getting customers to pay for increased bunker costs will be smooth sailing. However, the reality may prove to be more complicated. This report explores how a lack of negotiating power and imperfect bunker cost recovery mechanisms could turn this shadow on the horizon into a dangerous storm for the shipping industry.
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S&P Global Platts
Published By: VeriShip     Published Date: Sep 16, 2019
It happens every year the General Rate Increase. As carriers increase their shipping rates to keep pace with the economy, shippers try to adjust and factor the annual increase into their business model. But theres more to GRI than meets the eye. The GRI is just one of many variables in your shipping costs, and misjudging the GRI and other cost increases that might come along with it can be catastrophic to your bottom line if they are not managed properly. With smart planning, however, you can control these costs and protect your profits.
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VeriShip
Published By: Oracle     Published Date: Sep 12, 2019
Digital commerce platform complexity continues to increase due to constant changes in product offerings and functionality, technology delivery, and pricing models. We evaluate the viability of 13 vendors to assist application leaders supporting digital commerce in making an objective evaluation.
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Oracle
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
As Italys businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider Telecom Italia sought an innovative solution to effectively and efficiently protect the network and data of its business users. In this case study, youll read about how Italys largest service provider partnered with Cisco Umbrella to increase value for customers and accelerate their revenues with cloud security.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with next-gen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary. Impact: -Substantially reduced administrative time -Accelerated response and remediation process -Increased performance of cloud applications -Reduced time to investigate"
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Sep 02, 2019
"Cloud applications provide scale and cost benefits over legacy on-premises solutions. With more users going direct-to-internet from any device, the risk increases when users bypass security controls. We can help you reduce this risk across all of your cloud and on-premises applications with a zero-trust strategy that validates devices and domains, not just user credentials. See why thousands of customers rely on Duo and Cisco Umbrella to reduce the risks of data breaches and improve security. Dont miss this best-practices discussion focused on the key role DNS and access control play in your zero-trust security strategy. Attendees will learn how to: ? Reduce the risk of phishing attacks and compromised credentials ? Improve speed-to-security across all your cloud applications ? Extend security on and off-network without sacrificing usability"
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Cisco Umbrella EMEA
Published By: Black Duck Software     Published Date: Feb 17, 2009
"Agile" software development is an increasingly popular development process for producing software in a flexible and iterative manner that can deliver value to the enterprise faster, reduce project risk and allow adaptation to changes more quickly.
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black duck software, open source, platform, sap, multi-source, code, source, agile development
    
Black Duck Software
Published By: Tricentis     Published Date: Aug 19, 2019
Think back just 5 years ago. In 2014 The seminal DevOps bookGene Kims The Phoenix Projectwas one year old Gartner predicted that 25% of Global 2000 enterprises would adopt DevOps to some extent by 20161 "Continuous Testing just started appearing in industry publications and conferences2 Many of todays popular test frameworks were brand newor not yet released The term microservices was just entering our lexicon QC/UFT and ALM were still sold by HP (not even HPE yet) Only 30% of enterprise software testing was performed fully in house3 There was no GDPR restricting the use of production data for software testing Packaged apps were typically updated on an annual or semi-annual basis and modern platforms like SAP S/4HANA and Salesforce Lightning hadnt even been announced Times have changeda lot. If the way that youre testing hasnt already transformed dramatically, it will soon. And the pace and scope of disruption will continue to escalate throughout the fo
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Tricentis
Published By: Tricentis     Published Date: Aug 19, 2019
Lets face it. Businesses dont wantor needperfect software. They want to deliver new, businessdifferentiating software as soon as possible. To enable this, we (Development and Testing teams) need fast feedback on whether the latest innovations will work as expected or crash and burn in production. We also need to know if these changes somehow broke the core functionality that the customer baseand thus the businessdepends upon. This is where Continuous Testing comes in. Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in order to obtain feedback on the business risks associated with a software release candidate as rapidly as possible.
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Tricentis
Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 yearsbut the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates dont undermine the very user experience that were working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis
Published By: TIBCO Software     Published Date: Feb 14, 2019
Digital business initiatives have expanded in scope and complexity as companies have increased the rate of digital innovation to capture new market opportunities. As applications built using fine-grained microservices and functions become pervasive, many companies are seeing the need to go beyond traditional API management to execute new architectural patterns and use cases. APIs are evolving both in the way they are structured and in how they are used, to not only securely expose data to partners, but to create ecosystems of internal and/or third-party developers. In this datasheet, learn how you can use TIBCO Cloud Mashery to: Create an internal and external developer ecosystem Secure your data and scale distribution Optimize and manage microservices Expand your partner network Run analytics on your API performance
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services. With over 200 point-to-point applications and disparate systems, the bank needed a way to reduce its applications portfolio and streamline integration among systems, including fast integration of systems from newly acquired banks. First Citizens turned to TIBCO ActiveMatrix BusinessWorks and TIBCO Messaging for their simplicity and ability to quickly get IT processes up and running. With standard services, this transformation resulted in reduced deployment timefrom eight months to 18 weeks, resulting in reduced credit card loan project time.
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TIBCO Software
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