digital solutions

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Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customers today expect their customer service to be as connected as they are. If you cant deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you dont have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: Google Analytics 360 Suite     Published Date: Jul 27, 2017
Todays marketing leaders need sophisticated tools to turn data into cross-channel insights that improve performance. In a new report, Gartner compares 11 digital marketing analytics solutions across five key areas: data integration, exploration, advanced models, platform integrations, and measurement. Selecting the best solution for your team requires thoughtful analysis. How will you determine the best fit? Gartners Magic Quadrant can help.
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Google Analytics 360 Suite
Published By: VMware     Published Date: May 10, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of todays mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any devicemobile or laptopat any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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VMware
Published By: Juniper Networks     Published Date: Aug 08, 2017
Facing the future requires enterprises to embark on a digital transformation, employing new technologies such as AI, big data, IoT, and the cloud. Enterprises need a long-term, trusted partner who will support them on their journey and understand their vision. Switch to Juniper Networks and align your enterprise with an innovation leader that places scalable solutions, high availability, productivity, security, and R&D at the forefront, all while keeping simplicity and savings in mind.
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Juniper Networks
Published By: Juniper Networks     Published Date: Aug 08, 2017
The constant growth of cloud, IoT, virtualization, mobility, and digital transformation has brought tectonic changes to the world of networking. Long viewed as a bastion of single-purpose, inflexible, and closed solutions, networks have started to transform in line with the demands for flexibility, scalability, ease of management, interoperability, and application support. Networking departments need to achieve all of the tasks above while keeping costs under control. Additionally, security requirements for the new network are not letting up quite the opposite, as the virtualized network (and general IT) environment requires rethinking, virtualization, and evolution of security architectures.
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Juniper Networks
Published By: Cisco Wireless     Published Date: Apr 14, 2017
Teamwork: In todays workplace, its the new normal. Organizations of nearly all sizes and industries find that activating high-performance teams can deliver dramatic results. These teams, unlike those of the recent past, prominently include people from outside the organization, such as contractors, suppliers, and consultants as well as colleagues in disparate locations. Read this Harvard Business Review study to learn how your organization can respond to todays collaboration challenges: Integrating workers who might be telecommuting or working flexible hours. Reacting to new business drivers such as speed to market, mobility, and globalization. Present collaboration tools that fall short on supporting the depth, pace, and style of teamwork now required to remain competitive.
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Cisco Wireless
Published By: Cisco and NVIDIA Corporation     Published Date: May 07, 2019
With Citrix and Google Cloud secure digital workspace solutions, theres nothing to stop your organization from moving forward.
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Cisco and NVIDIA Corporation
Published By: DocuSign UK     Published Date: Aug 08, 2018
"When implementing digital transformation initiatives that incorporate eSignature, organisations need to make sure they do not disrupt business processes and that their solutions work seamlessly with existing technology platforms. Download this eBook to learn how you can enhance your existing tech investments. "
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DocuSign UK
Published By: Fujitsu     Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey. During this interactive discussion, they will: Reveal how to identify and prioritize your critical issues; Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model; Demo a real-life digital transformation story; Show how to see more, act fast, optimize, anticipate and power innovates your way to success. This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it. Watch for this amazing webinar and a link will be sent to you via email.
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fujitsu glovia, glovia enterprise planning software, digital transformation, fujitsu webinar
    
Fujitsu
Published By: ePharma     Published Date: Jan 08, 2018
Digital Health solutions are still mostly driven by marketing departments, whether they be novel devices that alter the way we treat rare diseases or commonplace wearable bands that track our activity....With added information and innovative ways to improve health and access to care, marketing can now truly utilize innovative strategies to touch all the key players in the health ecosystem. There are three key areas to explore: 1. Consumer Awareness 2. B2B Becoming B2C 3. Legal Aspects
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ePharma
Published By: Four Winds Interactive     Published Date: Jul 19, 2019
The consistent delivery of an unmatched guest experience doesnt happen by accident. It takes an unyielding dedication to excellence. And after more than 12 years of designing purpose-built digital signage solutions for the hospitality industry, we know what it takes to provide enduring value for your guests while also making content management easy for each of your end users.
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Four Winds Interactive
Published By: MasterControl     Published Date: Oct 08, 2019
Leveraging todays revolutionary technology initiatives like Industry 4.0, digital thread, robotic process automation and countless more means staying ahead of the competition, but it requires the right manufacturing software and going fully paperless. This white paper is your guide to the past, present and future of manufacturing software solutions. Key Takeaways: Overview of the Top Manufacturing Software Systems Understanding of Functional Overlaps, Gaps and Selection Considerations How to Go Paperless With Digital Production Records
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MasterControl
Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook youll learn: How digital technologies, including advanced communications, remove cumbersome obstacles to growth that have built up over time The myriad of technologies being used by business customers to interact with companies The way CPaaS solutions quickly address specific business needs today while laying the foundation for the future
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Vonage Business
Published By: Workday     Published Date: Feb 01, 2019
New research reveals theres a digital disconnect in many organisations with the gap widening between the needs of digital leaders, and the ability of core business systems to support broader digital transformation programmes. Several critical challenges include: 80% say they cant integrate new digital solutions with existing finance and HR processes, or it requires effort to do so 80% say they cant get real-time forecasts and dashboards, or it requires effort to do so 80% say they find it difficult or impossible to adapt finance and HR processes to new requirements Download now to learn how you can successfully drive digital transformation at scale and avoid the dreaded digital deadlock.
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finance, workday, workforce technology, digital strategy
    
Workday
Published By: Nanorep     Published Date: Jan 25, 2016
This whitepaper illustrates how nanoReps precise interaction of technology and the human touch illuminates your customer's journey with your brand, allowing you to give them the convenience and personal connection they crave.
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customer experience, customer satisfaction, customer support, digital channels, online customer support, customer experience management, personalized content strategy, content strategy
    
Nanorep
Published By: Nanorep     Published Date: Jan 25, 2016
This white paper explores the benefits of using self-service solutions for your business.
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customer experience, customer satisfaction, customer support, digital channels, online customer support, customer experience management, personalized content strategy, content strategy
    
Nanorep
Published By: Workday France     Published Date: Apr 30, 2018
La rvolution numrique bouscule nos modes de vie, nos aons de travailler, nos modes de communication. Dans ce contexte de digitalisation, le CXP et Workday ont souhait raliser un tat des lieux concernant les systmes de paie et leur utilisation. Cette tude* identifie les priorits des entreprises, leurs attentes et le niveau de satisfaction vis--vis de leurs solutions de paie ainsi que lexploitation des donnes qui en est faite.
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Workday France
Published By: eFax     Published Date: Jul 05, 2012
As IT managers urgently seek to reduce the fixed costs associated with running their in-house fax servers, cloud-based faxing emerges as a highly effective tool for combating the unpredictability of fluctuating infrastructure costs.
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fax server, outsource, outsourced applications, cloud, cloud-based, affordable faxing, it costs, it budget
    
eFax
Published By: Adobe     Published Date: Apr 15, 2016
Every year, consumers demand more personalized content. But the challenge is to deliver that content across new channels, devices, and experiences. Read The Marketers Guide to Articulating DAM Return on Investment to learn why a digital asset management solution can be the key to delivering more content, faster. Read the Adobe white paper to learn more about: Why you need DAM over other content storage solutions How to make the ROI case for DAM Companies who have used DAM for success
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adobe, customer experience, dam return, digital asset management, return on investment, marketing
    
Adobe
Published By: Adobe     Published Date: Mar 03, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You cant give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youll learn: How a unified platform lets you easily manage and refine customer experiences Three steps to deliver great digital experiences on all devices The roles of personalization, analytics, and asset management
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customer experience, modern digital foundation, digital experience, asset management
    
Adobe
Published By: Adobe     Published Date: Mar 16, 2017
Every year, consumers demand more personalized content. But the challenge is to deliver that content across new channels, devices, and experiences. Read The Marketers Guide to Articulating DAM Return on Investment to learn why a digital asset management solution can be the key to delivering more content, faster. Read the Adobe white paper to learn more about: Why you need DAM over other content storage solutions How to make the ROI case for DAM Companies who have used DAM for success
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roi, dam, digital asset management, return on investment, content storage, channeling
    
Adobe
Published By: Adobe     Published Date: Apr 17, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You cant give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youll learn: How a unified platform lets you easily manage and refine customer experiences Three steps to deliver great digital experiences on all devices The roles of personalization, analytics, and asset management
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customer experience, modern solutions, modern digital foundation, streamlined technology, user friendly interface, personalization, asset management
    
Adobe
Published By: Adobe     Published Date: Jun 22, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You cant give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youll learn: How a unified platform lets you easily manage and refine customer experiences Three steps to deliver great digital experiences on all devices The roles of personalization, analytics, and asset management
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campaign management, customer experiences, digital experience, analytics, asset management, personalization
    
Adobe
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