customer examples

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Published By: IBM     Published Date: May 07, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world. Watch this webcast to learn: Key CHRO insights from the Global C-Suite Study Three workforce challenges for HR in a customer-driven world Three actions HR can take with real-life examples
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workforce, employees, customer loyalty, branding, talent acquisition, ibm
    
IBM
Published By: ttec     Published Date: Jul 24, 2019
Data drives decision making across the enterprise. For sales executives, its critical to have information about where to focus outreach and understand what potential customers are looking for. But having data for its own sake wont do much good. With advanced tools and a customerfocused mindset, companies are learning things about prospects never before possible. Thanks to advanced insights and machine learning that process algorithms and crunch millions of data points, new purchase patterns and propensity models are emerging to guide sales leaders as to what will work best for their business. Read this paper to learn how to act on advanced insight in the sales and marketing process. Highlights include: The enormous potential of new data tools and analysis Resources needed to act on the insight Company examples Strategic and operational recommendations
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ttec
Published By: Acxiom Corporation     Published Date: Jun 20, 2014
Consumers demand no, expect marketers to deliver highly relevant communications. Yet, daily headlines about security and privacy keep them on guard about use of their personal information. How do you reconcile the personalization privacy paradox? Guest speaker, Forrester Research, Inc.s Fatemeh Khatibloo and Bryan Throckmorton of Acxiom will offer fresh findings on customer expectations regarding privacy and examples of how companies are building transparency and trust and differentiating themselves with preference centers that put more control in the hands of customers.
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acxiom, forrester research, privacy, personalization, personal information, marketing, personalization privacy, identity management
    
Acxiom Corporation
Published By: DocuSign     Published Date: Aug 09, 2016
"Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage."
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docusign, digital transaction management, paperless, esignature, paper cost
    
DocuSign
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
The cloud is gaining traction in the enterprise resource planning (ERP) market and most vendors now have a cloud offering. After examining small and medium companies that have implemented cloud ERP, Nucleus found customers were able to achieve substantial benefits, including reduced IT costs, increased employee productivity, and better inventory management. This report analyzes the benefits of cloud ERP and provides examples of how vendors helped their customers increase return on investment (ROI) and reduce total cost of ownership (TCO).
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enterprise resource planning, cloud erp, reduced it costs, return on investment, total cost of ownership, enterprise applications
    
Netsuite DWASF Leads Display Q1 2015
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
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storage, networking, management, aws, sap, infrastructure, lower tco, capex
    
Amazon Web Services
Published By: IBM     Published Date: Oct 03, 2017
The demand for new data about customers, customer behaviour, product usage, asset performance, and operational processes is growing rapidly. Almost every industry wants new data. Some examples of this are: Financial services organisations want more data to improve risk decisions, for Know Your Customer (KYC) compliance and for a 360 degree view of financial crime. Utilities companies want smart meter data to give them deeper understanding of customer and grid usage and to allow them to exploit pricing elasticity. They also want sensor data to monitor grid health, to optimise field service and manage assets. Download now to learn more!
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scaling data, big data, customer behavior, product usage, data integration
    
IBM
Published By: OneLogin     Published Date: Oct 24, 2017
SaaS has fundamentally changed security requirements. We used to just go into work, and everythingcorporate applications, sensitive customer data, employee health records, etc.was within the safe four walls of the corporate network behind a firewall. Now employees work remotely and use mobile devices, including unmanaged, personal devices. They access SaaS apps that live in the cloud without any sort of firewall that IT can use to monitor and manage access. Prominent examples include Salesforce.com, Google Apps, Office 365, Box, and many others. As employees use these SaaS apps, they are creating proprietary company data, often confidential in nature, that exists outside the control of IT, creating new challenges for security teams. In this new world, IT needs to track sensitive corporate data in third-party SaaS apps, and ensure that only the right people have the right level of access to it. In this whitepaper, well explain ten steps on how to do that
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OneLogin
Published By: DocuSign     Published Date: Apr 12, 2017
Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
Published By: DocuSign UK     Published Date: Nov 06, 2018
"Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC.* This ebook explores the mobile trends that are transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage. Get those forms and approvals on those phones and tablets! Imagine NDAs, invoices, project proposals, purchase orders, time sheets, RFPs, permissions, reviews, signoffs you know, those tiresome paper pushing processes all accessible, transferable, reviewable, approvable, and actionable via any digital device."
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DocuSign UK
Published By: DocuSign     Published Date: Mar 23, 2016
Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
Published By: Darktrace     Published Date: Jun 21, 2019
Cyber-attacks targeting technology and telecommunications firms represent the most significant threat to their sensitive customer data and invaluable intellectual property. When successful, such attacks cost these firms dearly, not only in terms of immediate loss of revenue but also in the form of subsequent reputational damage. Technology firms that provide digital services or house vast quantities of user information are particularly at risk, as demonstrated in the Uber breach that exposed the personal information of more than 25 million users. Regulations around personal data, such as GDPR, increasingly require technology firms to adopt a robust cyber defense strategy that can detect cyber-threats at an early stage. Cyber-attacks aimed at technology firms with lucrative IP have also become a fact of life in the Information Age. Often perpetrated by nation-state actors with advanced capabilities, these attacks are now remarkably subtle and stealthy, with some of the latest examples b
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Darktrace
Published By: Rokt     Published Date: Dec 17, 2018
Todays travel industry is sitting on a major opportunity to drive increased customer value and ancillary revenue both on its booking confirmation page and throughout the checkout experience. In collaboration with travel intelligence company Skift, this report reveals best practices for getting smarter in the transaction. With insights and examples from brands including Airbnb and HotelTonight, learn about the 3 Ps of upsells: Prioritization, Personalization and Presentation.
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Rokt
Published By: New Voice Media     Published Date: Apr 03, 2017
Delivering personalised service for every customer is ultimate goal for most contact centres. Understanding who your customers are, tailoring the service you deliver to them and treating them as the individuals they are will improve customer satisfaction. Download our solution guide to find out: How to deliver exceptional personalised service to every customer How your telephony and Salesforce can work together to streamline service operations How it all works in 5 customer service examples.
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New Voice Media
Published By: Teradata     Published Date: Jul 30, 2013
This paper examines the obstacles that make interactive customer management a challenge for many insurance carriers. It describes how they can create a more customer-centric business by using a sophisticated analytics platform to uncover valuable insights into their business and provides concrete examples of specific areas where insurers gain value. The adoption of a customer-centric approach need not be accomplished all at once. Rather, it can be managed and self-funded by following a roadmap that delivers incremental capabilities and revenue.
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insurance policies, integrated data warehousing, interactive customer management, customer management, insurance carriers
    
Teradata
Published By: Movable Ink     Published Date: Apr 01, 2016
Email marketing has entered a new era of innovation, allowing the travel and hospitality industry to reach and engage consumers like never before. But consumer expectations are also high. Today, a successful email campaign takes contextual messaging and offers that speak to each customer on a personal level. In this playbook, youll find examples of contextual email marketing campaigns for the travel and hospitality industry that have proven to engage customers, drive ROI and build a loyal fan base. Weve also packed it with email tips and best practices designed specifically for todays travel and hospitality marketers.
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email marketing, travel marketing, hospitality marketing, contextual marketing, contextual email, email personalisation, customer experience, customer interaction service
    
Movable Ink
Published By: Citrix Systems     Published Date: Jan 26, 2016
Attend this webinar to learn about the top app virtualization use cases, complete with real-world customer examples. Well also discuss the key differences between the new app virtualization capabilities of VMware Horizon and Citrix XenApp.
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vmware, citrix, xenapp, mobile, app virtualization, productivity, it management, wireless
    
Citrix Systems
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
In todays highly competitive business environment, top companies will be the ones that have developed innovative ways to create stellar communications experiences that keep the end users engagedemployees and customers alike. Video and Web conferencing have become well-established tools to drive rich internal as well as external communications. However, to make an impact, these collaboration tools must be reliable and intuitive to use. Continuous communication offers hassle-free integrated user experiences that fit todays mobile work styles. Technology advancements and changing perceptions are opening up innovative opportunities, which offer businesses new avenues to create a competitive edge. Smart companies must catch on or get left behind.
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market shaping trends, consumerization, user-driven it, web conferencing, solution spotlight, 8x8 virtual office meetings, use cases, customer examples
    
8x8 Inc.
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
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transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples
    
Interactive Intelligence
Published By: IBM     Published Date: Nov 04, 2014
Are you doing enough to drive the repeat sales that turn holiday buyers into loyal customers? Many businesses are leaving money on the table by neglecting existing, one-time customers in favor of increasing new business. Download this ebook and get examples of 15 post-purchase emails that will inspire contacts to buy again and become brand advocates.
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consumer loyalty, repeat sales, post-purchase emails
    
IBM
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