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Published By: Intel     Published Date: Jul 27, 2017
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure. This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
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Intel
Published By: Viavi Solutions     Published Date: Apr 14, 2017
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud. This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
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cloud privacy, cloud security, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Viavi Solutions
Published By: HP     Published Date: Jan 20, 2015
Big Data is an opportunity for CSPs to create the intelligence for operating networks more efficiently, to analyze the success of the services that telcos are offering, and to create a better personal experience for their customers. Learn how to leverage the Big Data opportunity.
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big data, hp haven, scalable, secure data platform, ecosystem, security
    
HP
Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA
Published By: FICO EMEA     Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results. Read this report to understand: o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them o The scope for analytics to improve c
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csp, advanced analytics, telco, improve credit risk, reduce fraud loss
    
FICO EMEA
Published By: Aria Systems     Published Date: Dec 19, 2012
The following questions were posed by Aria Systems to Debra Osswald, research vice president of IDC's Communications Service Provider (CSP) Operations program, on behalf of Aria Systems customers.
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saas, billing, subscription, management
    
Aria Systems
Published By: Synnex     Published Date: May 12, 2017
This playbook is meant for all Microsoft partners—including SIs, hosters, resellers and VARs—looking to tap into this massive opportunity and set up a managed services business on Azure. This book provides a framework for those looking to build a managed services practice—and some best practices for those who are a little further along on their cloud MSP journey. This book is especially valuable for partners who are either transacting or looking to transact via the CSP platform and license structure. The insights in this playbook are sourced from interviews and surveys with more than 50 Cloud MSPs. These interviews were conducted by AMI Partners Inc.
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playbook, microsoft, resellers, cloud optimization, license structure, surveys, managing services
    
Synnex
Published By: IBM     Published Date: Mar 10, 2015
This white paper reviews the finding of recent Heavy Reading research into wireless CSP attitudes to and plans for driving customer loyalty through control of network service quality
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ibm, customer data, customer service, customer loyalty, communications, service providers, big data, customer satisfaction
    
IBM
Published By: McAfee     Published Date: Apr 04, 2017
Engaging a cloud service provider (CSP) for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) or Software-as-a-Service (SaaS) is now common practice for enterprise IT. It is essential to make the right choice of providers and services, particularly as it relates to security practices, data privacy, and operational capabilities. Be sure to put potential Cloud Service Provider (CSP) partners under the microscope by asking them the right questions about how they will secure your most essential information.
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saas, iaas, cloud service provider, cloud
    
McAfee
Published By: HiDef Corporate     Published Date: Jul 08, 2011
This new Frost & Sullivan executive brief explores today's trends in audio conferencing, the impact of a diverse user base and how pricing models are evolving to match use.
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citrix hidef, audio conferencing trends, frost & sullivan, pricing models, user experience, csp, web based administration, enterprise resource planning
    
HiDef Corporate
Published By: Tribold.com     Published Date: May 09, 2013
Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. The complexity of CSP product offerings creates a business environment that is slow and ill-equipped to meet ever-growing customer demands.
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tribold, tribold epm, plm, product lifecycle management, enterprise product management
    
Tribold.com
Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
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customer loyalty, network service quality, communications service providers, service quality metrics, operational performance, customer experience management, cem, cem solution
    
IBM
Published By: IBM     Published Date: Sep 30, 2015
Customer experience in the telecommunications industry.
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telecommunications, csp's, ott, customer loyalty, big data, customer satisfaction, customer service, cloud computing
    
IBM
Published By: IBM     Published Date: Sep 30, 2015
How CSP's tap the transformative power of data and analytics
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data, analytics, customer experience, operational effectiveness, digital interaction, customer interaction service, customer satisfaction
    
IBM
Published By: IBM     Published Date: Oct 13, 2015
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
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ibm, eu comms, csp, subscriber analytics, analytics, cem, customer experience marketing, targeted marketing
    
IBM
Published By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
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ibm, behavior data, csp, frost and sullivan, communications service providers, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
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ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, knowledge management
    
IBM
Published By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
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ibm, telco, csps, big data, commoditization, customer retention
    
IBM
Published By: IBM     Published Date: Jul 31, 2015
In its "Restoring Connections" paper based on research of telecommunications firms, IBM ‘s top ranked Institute for Business Value identified actions CSPs can take to reset customer experience and build brand loyalty through innovative, compelling, personalized services based on deep customer insight. Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
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ibm, telco, customer analytics, csps, consumer behavior, brand loyalty, personalized engagement, big data
    
IBM
Published By: IBM     Published Date: Jul 31, 2015
In the rapidly changing market, CSPs need big data/analytics plans that focus on customer objectives, business operations and new revenue generation.
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ibm, telecom, csps, big data, analytics plans, business operations, revenue generation
    
IBM
Published By: Viavi Solutions     Published Date: Mar 21, 2016
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users—from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud. This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
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viavi solutions, hybrid clouds, networking, it management, wireless, enterprise applications, data management
    
Viavi Solutions
Published By: Unitek Education     Published Date: Jan 08, 2009
Unitek's CCNA boot camp is taught by a certified industry expert, who is adept at not just CCNA curriculum, but also teaches CCNP and CSP1 (Cisco high-end security track) tracks. The instructor is also a Unitek consultant, and spends a significant portion of his time providing high-end network infrastructure consulting services. A true industry expert!!
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unitek, ccna, ccna boot camp, ccna curriculum, cisco high-end security track, network infrastructure, cisco ccna, it career advancement
    
Unitek Education
Published By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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Pega
Published By: NAVEX Global     Published Date: Jan 11, 2018
NAVEX Global recommande l’utilisation d'un logiciel (tel que le logiciel de gestion des incidents EthicsPoint™) pour bénéficier d'une approche cohérente de recueil de données et d’outils applicables à l’ensemble de l’entreprise pour gérer plusieurs programmes de signalement. Les utilisateurs sont ainsi en mesure d’identifier facilement les tendances concrètes, d’atténuer les risques et de gérer un programme efficace de gestion des incidents où qu’ils se trouvent, tout en restant ouverts aux audits et informés des évolutions constantes de leur environnement professionnel. Un système solide de gestion des incidents n’est pas seulement essentiel pour susciter l’implication des employés et développer un climat de confiance au sein d'une entreprise, c’est également une composante cruciale de protection des employés, de la réputation et de la santé financière de l’entreprise.
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planification, mise en ceuvre, evaluation, ressources, supplementaires, navex
    
NAVEX Global
Published By: Akamai Technologies     Published Date: Nov 13, 2018
The ongoing adoption of cloud computing by communications service providers (CSPs) continues to fundamentally reshape their business models and technology strategies on several levels. One such area that is garnering significant attention is the impact of the cloud on security services. This is because security services and the vital tools they encompass can be empowered through the adoption of a carrier cloud model. This, in turn, better positions CSPs to meet the demands of their customers, including those in the small to medium-size business (SMB) market segment. The timing of this migration is optimal, since many SMBs now recognize the threats they face and realize that given their limited IT budgets and lack of security expertise, CSPs are well positioned to protect them from cyberattacks. While the opportunity for CSPs is significant, many are hesitant to make a move in this area because they want to ensure they can address SMBs’ needs and maintain control of the service in a car
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Akamai Technologies
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