contact

Results 1 - 25 of 522Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Feb 08, 2019
Ihre Kunden sind auf vielen Kanlen aktiv. Sorgen Sie dafr, dass Ihr Unternehmen mithalten kann. Die Gewinnung von Neukunden und die Pflege der Beziehung zu Bestandskunden sind mit Zeit und Aufwand verbunden. Wenn Ihre Kunden mit Ihnen in Kontakt treten wollen, knnen sie dies dann auf dem Kanal ihrer Wahl tun? Angesichts der stndig voranschreitenden Digitalisierung wird es fr Unternehmen immer wichtiger, mit ihren Kunden jederzeit ber die Kanle kommunizieren zu knnen, die die Kunden wnschen sei es per Telefon, SMS, Chat oder ber soziale Medien. In diesem E-Book erfahren Sie mehr zu den folgenden Themen: Kundeninteraktionen in einer hochvernetzten Welt Einfache und effiziente Betriebsablufe fr Kundeninteraktionen Gute Argumente fr eine cloudbasierte All-in-One Lsung fr Contact Center
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Ausgereifte Cloud-Plattformen untersttzen die reibungslose Migration unternehmenskritischer Systeme in die Cloud. Dadurch wird deren Flexibilitt und Skalierbarkeit gesteigert und es winken deutliche Kosteneinsparungen. Wie kann sich Ihr Unternehmen diese Vorteile sichern? Welche Schritte sind ntig, um den unvermeidbaren Umstieg auf ein cloudbasiertes Contact Center einzuleiten? Durch die Wahl des richtigen Contact-Center-Partners knnen Sie die Umstellung auf cloudbasierte Customer Journeys erfolgreich gestalten.Wissen Sie, wie Sie den richtigen Partner fr die Migration finden knnen? Dieses E-Book nennt zehn Kriterien, die bei der Wahl eines Partners fr den Wechsel zu einem cloudbasierten Contact Center zu beachten sind. Wenn Sie sich ein genaues Bild von den Anforderungen Ihres Unternehmens, den Fhigkeiten Ihres potenziellen Partners und der bereinstimmung zwischen dessen Vision und ihren Unternehmenszielen machen, wird Ihnen dies bei der langfristigen Sicherung Ihres gesch
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Warum gerade mittelstndische Unternehmen ein cloudbasiertes Contact-Center whlen sollten Die Kundenerwartungen steigen stndig. Inzwischen mchten Kunden jederzeit und von jedem Ort mit Unternehmen kommunizieren. Einige bevorzugen Chat, andere sind in sozialen Medien aktiv und erwarten prompte Antworten auf ihre Posts. Und wiederum andere mchten alles von ihren Mobilgerten aus erledigen. Sie erwarten zudem einen Service, der sowohl konventionelle als auch neue Kanle untersttzt.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Gracias a la madurez de las plataformas en la nube, hoy las empresas pueden migrar a la nube con total confianza para lograr ms agilidad, escalabilidad y menores costos. Cmo puede obtener su empresa estos beneficios? Qu pasos se necesitan para iniciar la inevitable migracin a la nube? Escoger al partner correcto garantizar el xito en la nube. Sabe cmo encontrar al partner que lo ayudar en la migracin? Este eBook presenta diez factores clave para tener en cuenta a la hora de migrar a un contact center en la nube. Tener una idea clara de los requerimientos del negocio, de las capacidades de su potencial partner y de la adecuacin cultural le proporcionar grandes beneficios y lo ayudar a cumplir sus objetivos en el largo plazo.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Los contact centers modernos pueden dar soporte a varios canales digitales correo electrnico, chat, conavegacin, redes sociales, video a travs de mltiples puntos de contacto digital (web o dispositivos mviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente. Descargue el eBook Descubra cmo: Disear una estrategia de engagement digital exitosa Ofrecer a los agentes una visin 360 de las interacciones del cliente en todos los canales de voz y digitales Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Vos clients sont passs lheure du tout connect. Ne manquez pas le coche. Conqurir de nouveaux clients tout en prservant la qualit de vos relations existantes demande un temps et une nergie considrables. Quand un client souhaite vous contacter, tes-vous capable daller sa rencontre sur le canal de son choix ? Dans un monde qui se digitalise, les entreprises doivent pouvoir communiquer avec le client o et quand bon lui semble : du tlphone aux rseaux sociaux, en passant par les SMS et le chat en ligne. Dans cet eBook, vous dcouvrirez : Comment aller la rencontre du client dans un monde ultra-connect Comment faciliter et augmenter lefficacit de vos oprations dengagement client Pourquoi migrer vers une solution de centre de contacts tout-en-un dans le cloud
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Alors que les plateformes cloud gagnent en maturit, les entreprises sont de plus en plus ouvertes lide dy migrer leurs systmes critiques. Pour rduire leurs cots bien sr, mais aussi pour devenir plus agiles et plus volutives. Comment concrtiser toutes ces promesses ? Et surtout, quelles sont les actions engager pour enclencher linvitable migration de votre centre de contact ? Sachant quun parcours client de qualit commence par le choix du bon partenaire, en savez-vous suffisamment sur les diffrents fournisseurs sur les rangs pour prendre une dcision claire ? Quels sont les besoins et contraintes de votre entreprise ? Quelles fonctionnalits propose votre fournisseur ? Vos cultures sont-elles compatibles ? Notre eBook vous invite dcouvrir les 10 critres essentiels de slection de votre partenaire pour russir la migration de votre centre de contact dans le cloud.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Sur un march des centres de contacts cloud aussi vaste que changeant, il est souvent difficile de trouver la solution adapte votre entreprise. Cest pourquoi Ovum a conu un outil intitul Matrice dcisionnelle Ovum : comment slectionner une solution de centre de contacts multicanal dans le cloud (dition 2017-18) . Ce document a pour but de dresser un comparatif des grands acteurs de ce march sur la base de leurs fonctions de routage des appels voix et de service client multicanal. Vous y dcouvrirez comment Genesys sest impos parmi les leaders grce des solutions pour les entreprises de toutes tailles et de tous secteurs travers le monde. Au sommaire de la Matrice dcisionnelle Ovum : Comparatif des plateformes technologiques des diffrentes solutions de centre de contacts dans le cloud valuation des capacits des fournisseurs dans les domaines de la gestion des interactions clients multicanaux et de lanalytique des donnes clients et dentreprise Identification
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Le march nord amricain des centres de contacts as-a-Service (CCaaS) explose. Les solutions de centres de contacts dans le cloud (ou solutions CCaaS) offrent des fonctionnalits semblables celles des infrastructures de centres de contacts et dappels sur site. Seule diffrence notoire : elles sont fournies sous forme de service et reposent sur un modle de paiement mensuel. Au sommaire de ce rapport : Forces et faiblesses intgrer dans votre valuation des fournisseurs de solutions de centres de contacts dans le cloud Classement des 10 grands fournisseurs de centres de contacts cloud dans les quatre catgories du Gartner MQ : leaders, challengers, visionnaires et acteurs niche Pourquoi Interactive Intelligence, une entreprise Genesys, sest classe parmi les leaders 2 annes conscutives
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Avant dappeler votre centre de contacts, la plupart des clients actuels auront dj ou seront en train de visiter votre site web. Et pour eux, lagent dassistance devra le savoir au moment de prendre lappel et ainsi leur offrir une exprience personnalise. En dautres termes, lagent devra disposer dun historique complet de leurs interactions. Or, de nombreuses entreprises peinent relier tous ces points de contact. De fait, elles se retrouvent incapables doffrir une exprience homogne sur tous les canaux, possible uniquement lorsque les agents disposent dune visibilit complte sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux dengagement client ? Intgrez-vous facilement de nouveaux canaux (vido, rseaux sociaux, SMS) cette infrastructure ? Cet eBook explique comment rsoudre ces problmatiques et poser les bases dune infrastructure capable de relever les dfis de demain
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Everyone says theyre in the cloud, but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, its important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customers experience, your operations, and your bottom line? Theres a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative allengagement del cliente a partire dal 2017. Da tecnologie allavanguardia come lIoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire uneccezionale Customer Experience di nuova generazione Come avere un contact center allavanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti unattivit impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio l dove si trovano? In un mondo dai contorni sempre pi digitali fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attivit di engagement del cliente Perch arrivato il momento di adottare una soluzione di cloud contact center all-in-one
Tags : 
    
Genesys
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.