communications intelligence

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Published By: Splunk     Published Date: Jul 23, 2012
Cricket Communications Turns to Splunk for Assuring Automated Service Management
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splunk, cricket communications, business intelligence, security, data management
    
Splunk
Published By: Splunk     Published Date: Sep 17, 2012
Read this whitepaper to discover how Cricket Communications sought out Splunk for a combined system that monitored and integrated applications, data and operational business intelligence (BI).
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information technology, enterprise management associates, roi, list management, crm, customer relationship management, security, data management
    
Splunk
Published By: Motorola Solutions     Published Date: Nov 29, 2018
In todays competitive marketplace, an unexpected outage can easily lead to missed deadlines, frustrated customers, reduced orders, and debilitating long-term damage to your business. In the constant battle to minimize downtime and eliminate waste, a unified Team Communications platform can be an invaluable weapon. Motorola Solutions is here to help. Our Team Communications solution takes push-to-talk (PTT) beyond the boundaries of radio, allowing your employees to communicate instantly, from anywhere, and from any device, all while leveraging intelligence from a wide range of applications. Help your business succeed, keep your employees safe from harm, and ensure production lines remain in constant motion by connecting your entire facility with voice and data.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Apr 24, 2019
What does it look like when all members of your hotel staff can communicate and coordinate seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations dont matter. A world where hotel staff from transportation to security, maintenance, operations, housekeeping, and beyond can communicate effortlessly and instantly, both on and off site. A Unified Team Communications solution from Motorola Solutions is whats NEXT for your hotel to make this all possible. This guide was created to help you experience how each and every staff member on and across your properties can work smarter, safer, and deliver a top-notch guest experience when equipped with intelligence driven communications solutions.
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Motorola Solutions
Published By: Microsoft Windows Phone     Published Date: Feb 08, 2010
How Windows Phones Combine Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment. This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.
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microsoft windows phones, unified communications, security, mobile worker, smartphone, business intelligence, corporate social network, mobile workers, smart phones, wireless messaging, wireless phones, wireless security, windows
    
Microsoft Windows Phone
Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) its machine learning subset in particular has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
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call center management, call center software
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customers personalized interactions and adapt to changing conditions in the marketplace.
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process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions, workflow design, business process automation, business process management, call center management, call center software
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isnt just about efficiency, its about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customers interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, business process management, call center management, call center software
    
Interactive Intelligence
Published By: Plantronics     Published Date: Oct 18, 2013
Emerging technologies empower, but they can also confuse. Workers in the new mobile landscape struggle to manage communications with mobile phones, landlines, VoIP calls and different voicemail boxes, email, IM, text messages and social networking applications. Unified Communications is the answer. Its the bridge between all these communication systems helping manage communications with one interface.
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plantronics, office environment, unified communications, emerging technologies empower, manage communications, audio quality, communication channels, acoustic technology, working offsite, b2b communication, telecommuting, plantronics audio devices, plantronics technology, ergonomic innovations, acoustic intelligence, networking, wireless, knowledge management, best practices, business intelligence
    
Plantronics
Published By: Oracle     Published Date: Jan 16, 2014
In this whitepaper, you will learn the highlights of interviews with 229 executives worldwide and how they assess the challenges and opportunities faced by global businesses as they optimize sales resources to develop territories and incentive compensation plans.
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creating sales territory, sales performance, sales plan development, sales data, sales territory, incentive compensation plan, enterprise communications, data versus instinct, application integration, application performance management, business intelligence, collaboration
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
In this whitepaper, you will learn the highlights of interviews with 229 executives worldwide and how they assess the challenges and opportunities faced by global businesses as they optimize sales resources to develop territories and incentive compensation plans.
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creating sales territory, sales performance, sales plan development, sales data, sales territory, incentive compensation plan, enterprise communications, data versus instinct, application integration, application performance management, business intelligence, collaboration
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
In this whitepaper, you will learn the highlights of interviews with 229 executives worldwide and how they assess the challenges and opportunities faced by global businesses as they optimize sales resources to develop territories and incentive compensation plans.
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creating sales territory, sales performance, sales plan development, sales data, sales territory, incentive compensation plan, enterprise communications, data versus instinct, application integration, application performance management, business intelligence, collaboration
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration, business intelligence, analytical applications
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration, business intelligence
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration, business intelligence
    
Oracle
Published By: Cylance     Published Date: Jul 02, 2018
Artificial intelligence (AI) technologies are rapidly moving beyond the realms of academia and speculative fiction to enter the commercial mainstream, with innovative products that utilize AI transforming how we access and leverage information. AI is also becoming strategically important to national defense and in securing our critical financial, energy, intelligence, and communications infrastructures against state-sponsored cyberattacks. According to an October 2016 report issued by the federal governments National Science and Technology Council Committee on Technology (NSTCC), AI has important applications in cybersecurity, and is expected to play an increasing role for both defensive and offensive cyber measures. Based on this projection, the NSTCC has issued a National Artificial Intelligence Research and Development Strategic Plan to guide federally-funded research and development. The era of AI has most definitely arrived, but many still dont understand the basics of this im
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artificial, intelligence, cybersecurity, machine
    
Cylance
Published By: Splunk     Published Date: Apr 16, 2012
Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.
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splunk, cricket communications, virtualization, automation, customer behavior, data, analyzying, decision making, ime-series data, log management, log management software, manage logs, analyze logs, log analyzer, security log analysis, log management intelligence, log management compliance, compliance, log management operations, operations
    
Splunk
Published By: Comcast Business     Published Date: Feb 10, 2015
By managing latency well, your network can support cloud services, off-site backup and mirroring, and e-commerce adding to your companys bottom line and making your operations more efficient with happier users.
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latency, latency management, networks, data center, data management, ecommerce, data communications, interactive environment, business integration, business intelligence, productivity, bandwidth management
    
Comcast Business
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence, enterprise applications, data center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social.
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utlity outages, communications, social, best practices, negative experiences, interactive intelligence, knowledge management, enterprise applications
    
Interactive Intelligence
Published By: Clarus Systems     Published Date: Mar 18, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
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