client

Results 476 - 500 of 1077Sort Results By: Published Date | Title | Company Name
Published By: SAP SME     Published Date: Jul 31, 2015
Descubra cmo la convergencia del comercio digital y fsico impulsa el futuro del comercio. Y el xito del comercio depende ahora de la capacidad de visualizar en tiempo real tanto al cliente como al inventario y los datos, a fin de comprender su comportamiento comercial. Aplicados correctamente, un modelo de negocio y una plataforma OmniComercio.
Tags : 
comercio omnicanal, omnicommerce, omnichannel, comercio electrnico, customer experience, experiencia del cliente, plataforma de comercio
    
SAP SME
Published By: SAP SME     Published Date: Jul 31, 2015
Los consumidores de hoy estn digitalmente conectados y socialmente en red. Es hora de darles lo que quieren: conexiones personales, experiencias sin fisuras y ofertas en tiempo real de las marcas en las que confan.
Tags : 
marketing, compromiso con el cliente, recorrido del cliente, experiencia del cliente, marketing colaborativo, experiencia personalizada, omnicanal, comercio omnicanal, customer experience
    
SAP SME
Published By: SAP SME     Published Date: Aug 13, 2015
Cmo puede saber si ha llegado el momento de cambiar de plataforma? Lea el documento informativo y aumente su ROI. No pierda ms y comience a capturar todas las oportunidades de ingresos disponibles.
Tags : 
omnicomercio, plataforma, sistema de comercio, e-commerce, comercio electrnico, ventas en lnea, tienda online, ventas mviles, plataforma digital, sistema de comercio electrnico, hybris, experiencia del cliente, omnicanalidad
    
SAP SME
Published By: SAP SME     Published Date: Aug 13, 2015
En los ltimos aos, las reglas de comercio han cambiado radicalmente y se ha producido una rpida transicin hacia un mercado de compradores. Los clientes no solo compran, llevan a cabo una investigacin exhaustiva donde comparan precios y condiciones a travs de una variedad de puntos de contacto digitales. Los clientes de hoy estn educados e informados, y por esto, esperan ms de cada compaa con la que hacen negocios, incluso de las de servicios financieros. El nuevo imperativo es el compromiso del cliente una interaccin directa y personal con cada cliente individual, que brinde contenido relevante y oportunidades personalizadas, utilizando datos y tecnologa para ganar y retener negocios.
Tags : 
banca digital, servicios financieros en lnea, omnicomercio, plataforma, sistema de comercio, e-commerce, comercio electrnico, ventas en lnea, tienda online, ventas mviles, plataforma digital, sistema de comercio electrnico, hybris, experiencia del cliente, plataforma de servicios financieros, sistema de retencin de clientes
    
SAP SME
Published By: SAP SME     Published Date: Aug 13, 2015
5 ejemplos de empresas exitosas alrededor del mundo que lo inspirarn para transformar la experiencia de su cliente, e incrementar sus ingresos: 21Diamonds, maximiza las ventas de joyas personalizadas Smith aumenta la ventas on-line Galeras Lafayette brinda una excepcional experiencia de compra onmincanal Grupo Leather&Schuh lleva la experiencia de cliente a un nuevo nivel Entertainer sube los niveles de reputacin de la marca y las ventas on-line
Tags : 
b2c, negocio a consumidor, plataforma digital, comercio electrnico, e-commerce, proyecto de comercio electrnico, omnicanalidad, iniciativa de comercio, sistema de comercio, plataforma de comercio, tienda virtual, tienda en lnea, plataforma digital, experiencia de cliente, customer engagement, experiencia del consumidor
    
SAP SME
Published By: SAP SME     Published Date: Aug 14, 2015
Lo simple est un paso adelante de lo difcil: 10 pasos para conseguir el xito omnicanal: Responda siempre a las necesidades cambiantes de su comprador. As, nunca perder una oportunidad. Conozca los 10 pasos para comercializar con excelencia hoy.
Tags : 
comercio omnicanal, omnicommerce, omnichannel, comercio electrnico, customer experience, experiencia del cliente, plataforma de comercio
    
SAP SME
Published By: Oracle     Published Date: Feb 21, 2018
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger, WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in c
Tags : 
    
Oracle
Published By: Genesys     Published Date: Feb 08, 2019
Los contact centers modernos pueden dar soporte a varios canales digitales correo electrnico, chat, conavegacin, redes sociales, video a travs de mltiples puntos de contacto digital (web o dispositivos mviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente. Descargue el eBook Descubra cmo: Disear una estrategia de engagement digital exitosa Ofrecer a los agentes una visin 360 de las interacciones del cliente en todos los canales de voz y digitales Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Vos clients sont passs lheure du tout connect. Ne manquez pas le coche. Conqurir de nouveaux clients tout en prservant la qualit de vos relations existantes demande un temps et une nergie considrables. Quand un client souhaite vous contacter, tes-vous capable daller sa rencontre sur le canal de son choix ? Dans un monde qui se digitalise, les entreprises doivent pouvoir communiquer avec le client o et quand bon lui semble : du tlphone aux rseaux sociaux, en passant par les SMS et le chat en ligne. Dans cet eBook, vous dcouvrirez : Comment aller la rencontre du client dans un monde ultra-connect Comment faciliter et augmenter lefficacit de vos oprations dengagement client Pourquoi migrer vers une solution de centre de contacts tout-en-un dans le cloud
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Alors que les plateformes cloud gagnent en maturit, les entreprises sont de plus en plus ouvertes lide dy migrer leurs systmes critiques. Pour rduire leurs cots bien sr, mais aussi pour devenir plus agiles et plus volutives. Comment concrtiser toutes ces promesses ? Et surtout, quelles sont les actions engager pour enclencher linvitable migration de votre centre de contact ? Sachant quun parcours client de qualit commence par le choix du bon partenaire, en savez-vous suffisamment sur les diffrents fournisseurs sur les rangs pour prendre une dcision claire ? Quels sont les besoins et contraintes de votre entreprise ? Quelles fonctionnalits propose votre fournisseur ? Vos cultures sont-elles compatibles ? Notre eBook vous invite dcouvrir les 10 critres essentiels de slection de votre partenaire pour russir la migration de votre centre de contact dans le cloud.
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Sur un march des centres de contacts cloud aussi vaste que changeant, il est souvent difficile de trouver la solution adapte votre entreprise. Cest pourquoi Ovum a conu un outil intitul Matrice dcisionnelle Ovum : comment slectionner une solution de centre de contacts multicanal dans le cloud (dition 2017-18) . Ce document a pour but de dresser un comparatif des grands acteurs de ce march sur la base de leurs fonctions de routage des appels voix et de service client multicanal. Vous y dcouvrirez comment Genesys sest impos parmi les leaders grce des solutions pour les entreprises de toutes tailles et de tous secteurs travers le monde. Au sommaire de la Matrice dcisionnelle Ovum : Comparatif des plateformes technologiques des diffrentes solutions de centre de contacts dans le cloud valuation des capacits des fournisseurs dans les domaines de la gestion des interactions clients multicanaux et de lanalytique des donnes clients et dentreprise Identification
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Le march nord amricain des centres de contacts as-a-Service (CCaaS) explose. Les solutions de centres de contacts dans le cloud (ou solutions CCaaS) offrent des fonctionnalits semblables celles des infrastructures de centres de contacts et dappels sur site. Seule diffrence notoire : elles sont fournies sous forme de service et reposent sur un modle de paiement mensuel. Au sommaire de ce rapport : Forces et faiblesses intgrer dans votre valuation des fournisseurs de solutions de centres de contacts dans le cloud Classement des 10 grands fournisseurs de centres de contacts cloud dans les quatre catgories du Gartner MQ : leaders, challengers, visionnaires et acteurs niche Pourquoi Interactive Intelligence, une entreprise Genesys, sest classe parmi les leaders 2 annes conscutives
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Avant dappeler votre centre de contacts, la plupart des clients actuels auront dj ou seront en train de visiter votre site web. Et pour eux, lagent dassistance devra le savoir au moment de prendre lappel et ainsi leur offrir une exprience personnalise. En dautres termes, lagent devra disposer dun historique complet de leurs interactions. Or, de nombreuses entreprises peinent relier tous ces points de contact. De fait, elles se retrouvent incapables doffrir une exprience homogne sur tous les canaux, possible uniquement lorsque les agents disposent dune visibilit complte sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux dengagement client ? Intgrez-vous facilement de nouveaux canaux (vido, rseaux sociaux, SMS) cette infrastructure ? Cet eBook explique comment rsoudre ces problmatiques et poser les bases dune infrastructure capable de relever les dfis de demain
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative allengagement del cliente a partire dal 2017. Da tecnologie allavanguardia come lIoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire uneccezionale Customer Experience di nuova generazione Come avere un contact center allavanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti unattivit impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio l dove si trovano? In un mondo dai contorni sempre pi digitali fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attivit di engagement del cliente Perch arrivato il momento di adottare una soluzione di cloud contact center all-in-one
Tags : 
    
Genesys
Published By: Tapinfluence     Published Date: Jun 07, 2016
Developing a successful influencer marketing strategy requires careful thought and planning. The worksheets in this workbook capture the consideration behind the strategies of many of our clients. They will guide you step-by-step through the process of developing a solid influencer marketing strategy for your brand. We suggest you start with worksheet #1, and then move through the remaining worksheets in order.
Tags : 
marketing, content marketing, best practices, business optimization, business practices, business management, contact management, content delivery, content integration, content management system
    
Tapinfluence
Published By: Tapinfluence     Published Date: Jun 13, 2016
Developing a successful influencer marketing strategy requires careful thought and planning. The worksheets in this workbook capture the consideration behind the strategies of many of our clients. They will guide you step-by-step through the process of developing a solid influencer marketing strategy for your brand. We suggest you start with worksheet #1, and then move through the remaining worksheets in order.
Tags : 
marketing, content marketing, best practices, business optimization, best practices
    
Tapinfluence
Published By: Rosetta Stone     Published Date: Jul 05, 2017
The top clients of enterprise language learning companies consist of global companies that recognize the value of multilingual employees. While companies understand the necessity of language learning, there is room for improvement in incorporating language learning into corporate culture. This report looks at what companies are doing in the realm of language learning, to understand what best-in-class organizations are doing, and to provide businesses aspiring to be truly successful on a global stage with strategies for incorporating language learning into their business model. Forbes Insights and Rosetta Stone surveyed 214 executives around the globe to find out if and how companies are training their employees to speak and work in more languages and what impact that training has on both the employees and the company. In addition, the narrative is rounded out with in-depth interviews with executives and experts.
Tags : 
    
Rosetta Stone
Published By: Memphis CVB     Published Date: Sep 27, 2016
Put us to the test. Were used to the spotlight and will work tirelessly to ensure your time in Memphis makes you a superstar with your clients.
Tags : 
    
Memphis CVB
Published By: Intel     Published Date: May 23, 2017
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
Tags : 
    
Intel
Published By: Juniper Networks     Published Date: Aug 08, 2017
Business evolution and technology advancements during the last decade have driven a sea change in the way data centers are funded, organized, and managed. Enterprises are now focusing on a profound digital transformation which is a continuous adjustment of technology management resources to deliver business results, guided by rapid review of desired outcomes related to end clients, resources, and budget constraints. These IT transitions are very much part of the competitive landscape, and executed correctly, they become competitive differentiators and enable bottom line growth. These outcomes are driving data centers to virtualization, service-oriented architectures, increased cybersecurity, big data, and cloud, to name a few of the key factors. This is completely rethinking and retooling the way enterprises handle the applications, data, security, and access that constitute their critical IT resources. In essence, cloud is the new IT.
Tags : 
    
Juniper Networks
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
With its clients needs as the cornerstone of its mission, a research and consulting firm in the healthcare industry wanted a better way to manage its business. The company had been using various spreadsheets and systems to track project and financial information, which made finding data time consuming and inefficient. As a project based business, with the majority of its projects ranging from 2-6 weeks in duration, the organization wanted an integrated solution to help optimize its overall project management approach. The firm selected Deltek and since implementation has experienced numerous benefits, including increased time savings, improved visibility into financial data and enhanced performance.
Tags : 
research, consulting, healthcare, marketing, firm, performance
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Delteks powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
Tags : 
deltek, roi, professional, services, firm, web, amazon
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
What is it that intrigues you about project work? If youre like many people, theres a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, its the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
Tags : 
professional, services, automation, project, workflow
    
WorkBook from Deltek
Published By: Dassault Systmes     Published Date: May 09, 2018
More connected, informed and demanding customers have the financial services sector looking closely at their processes and products. Collaborative digital platforms can transform your value network and approach. Improve data insights: Transform legacy systems, manual processes and data silos for consumer-centric collaboration. Compete with agile FinTech startups: Use disruptive technologies to meet clients changing needs. Empower me to make my own decisions: Give self-directed customers exceptional experiences, like rapid enrolment and self-assessment tools. Turn regulatory compliance to competitive advantage: Use digitization to improve compliance, reduce risk and enhance governance. Improve customer experience through digitization: Reduce regulatory issues, gain insights, increase efficiency and customer-centric innovation. I invite you to download your targeted industry analysis and uncover the expectations to take into account at every stage to be disruptive in the age o
Tags : 
    
Dassault Systmes
Start   Previous    13 14 15 16 17 18 19 20 21 22 23 24 25 26 27    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.