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Published By: ConnectWise     Published Date: Aug 22, 2019
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Switching to a managed services model where clients pay you a fixed monthly rate to manage their entire IT infrastructure. If done correctly, this transition can be a lifeline to reliable revenue in a shifting market. Making the transition from an unsteady break-fix model to a proactive managed services model will require a systematic plan with well-thought-out steps that range from understanding your target market to implementing essential automation. If you’re considering becoming a managed service provider (MSP), these six steps can help. As you read through them, keep in mind that the best strategy is to have a strategy.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
There is a better way to master your client’s network, and it all begins with better network management strategies and tools that go beyond endpoint management alone. With these new solutions, you can drive down wait times through dynamic self-help options, see all of the device connections to take action before something goes wrong, and script out solutions for common problems—all from information in one easy and convenient place.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Patches correct bugs, flaws and provide enhancements, which can prevent potential user impact, improve user experience and potentially save your technicians time researching and repairing issues that could have already been resolved or prevented with an existing update. Clients generally understand that their systems need to be patched, but they likely do not have the expertise to comfortably approve and install patches without help. When operating within the IT services industry, patching is one of the first areas that competitors auditing your clients will assess. Developing best practices to manage the risks associated with the approval and deployment of patches is critical to your IT department's service offering.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
The benefits—or lack—of a solid RMM will significantly impact your Technology Teams and your customers. During the selection process, it’s important to compare options and determine which product best meets your company’s needs. When searching for the right RMM solution, make sure you consider your clients’ needs as well as your own. You want a solution you can trust, that’s also a leader in the industry. Don’t settle on an RMM until you analyze the following 10 aspects of the solution.
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ConnectWise
Published By: VMware Citrix     Published Date: Jan 23, 2018
This IDC MarketScape includes vendors that create and sell software in the client virtualization space, with a focus on centralized virtual desktops, distributed virtual desktops, and virtual user session (VUS) software. Vendors that only offer user state virtualization and/or software products that support virtual client computing deployments but not one of the aforementioned products will not be included in the IDC MarketScape graphic or profiles. This is because these types of solutions address a specific or niche need in the market but do not, by themselves, provide a complete software solution that an end customer can purchase on a standalone basis or in addition to a Microsoft Server version.
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idc, marketscape, vendors, software, desktops, vus, virtual user session, vmware
    
VMware Citrix
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management
    
Canon Business Process Services, Inc.
Published By: AppSense     Published Date: Oct 06, 2011
Research carried out with readers of The Register tells us that virtualisation has permeated into the consciousness of the mainstream IT user and buyer community. However, as we move from x86 server to desktop virtualisation we find varying levels of understanding. 'Desktop virtualisation' can be taken to mean client partitioning, 'traditional' Windows Terminal or Citrix-based thin client activity or virtual desktop infrastructure (VDI).
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freeform dynamics, technology, user virtualization, devic-centric computing, data, data protection, data quality, virtualization
    
AppSense
Published By: AppSense     Published Date: Oct 06, 2011
Significant differences exist in uptake of the different flavours of desktop virtualisation, for example in VDI the shared-server approach is more prevalent than 'one server per client'. It is likely that more organisations will seek the economies of scale offered by the shared server approach than those looking at the one server per desktop approach to deliver 'higher performance' desktops. However, there will be situations where centralising the management and other operational elements of a desktop estate by employing a one server per desktop approach are appropriate.
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appsense, user, virtualization, data center, desktop management, technology, business analytics, business intelligence
    
AppSense
Published By: Diligent     Published Date: Jun 15, 2016
When it comes to gambling, whether online or on the high street, William Hill is one of the world’s leading players. Employing nearly 16,000 people, the company has offices in the UK, USA, Australia and Gibraltar and offers betting to meet the needs of diverse customers: on the phone, online or in one of more than 2,300 licensed betting offices. William Hill has been a Diligent Boards™ client since 2013.
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board meeting, online meetings, meetings, diligent, document management, information management, virtualization, cloud computing
    
Diligent
Published By: GoCardless     Published Date: Oct 14, 2019
L'authentification forte du client (ou SCA pour Strong Customer Authentication) est une législation européenne qui entrera en vigueur le 14 septembre 2019. Pour de nombreuses entreprises, cette législation requirt la mise en place de mesures de sécurité supplémentaires au cours des achats en ligne. Les consommateurs accepteront-ils ces changements ou les rejetteront-ils en abandonnant la transaction en plein processus ? Les acheteurs recherchent-ils en priorité la sécurité ou la simplicité ? Nous avons mené une étude sur 4 000 clients en France, au Royaume Uni en Allemagne et en Espagne afin d'analyser leur attitude face à la sécurité et à la simplicité des achats en ligne. Téléchargez les résultats complets de l'étude et découvrez les réponses aux questions suivantes : Les acheteurs en ligne privilégient-ils la sécurité ou la simplicité ? Réduiraient-ils leurs achats auprès de marques disposant de processus de sécurité complexes ? Comment considèreraient-ils certains modes d'autorisat
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GoCardless
Published By: GoCardless     Published Date: Oct 16, 2019
Les nouvelles règles en matière de paiement en ligne entrent en vigueur le 14 septembre. L’Authentification forte du client, ou SCA, va avoir un impact majeur sur les entreprises à abonnement qui reçoivent des paiements par carte en ligne. Vos paiements par abonnement survivront-ils à la SCA ? Téléchargez notre guide complet et découvrez les réponses aux questions suivantes : Introduction à l’Authentification forte du client (SCA) Préparer votre entreprise à la SCA Exemptions de SCA GoCardless et la SCA
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GoCardless
Published By: Diligent     Published Date: Jul 10, 2017
The Corporate Secretaries International Association (CSIA) is a Geneva-registered global organisation whose mission is ‘‘to develop and grow the study and practice of Secretaryship, to improve professional standards, the quality of governance practice and organisational performance.’’ CSIA was established in 2010 as a not-for-profit organisation committed to improving the recognition and understanding of the practice of corporate secretaryship and the role of the corporate secretary. Its structure as an international federation of professional bodies enables it to effectively represent those practitioners who work at the frontline of governance.
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communication, client-agency relationships, budgeting, digital marketing, personal relation improvement, resource management
    
Diligent
Published By: Oracle OMC     Published Date: Nov 30, 2017
To say the marketing technology landscape or ecosystem is a crowded space would be an understatement of monumental proportions. Before you consider that to be just an exaggeration, consider the following: • There are nearly 4,000 martech solutions on the market today. • That number has increased over 2500% since 2011. And if you think marketing was the last area to benefit from a tech boom, you would be right according to Brian Hansford, Director of Client Services for Heinz Marketing.
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Oracle OMC
Published By: Digital Mind Factory     Published Date: May 05, 2010
Digital Mind Factory develops and manages performance-based media and marketing campaigns using our proprietary, turnkey demand generation and lead nurturing management service, that delivers results for such clients as Bausch & Lomb, The Walt Disney Co. and Anthem of Blue Cross.
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roi, digital mind factory, bausch and lomb, demand generation, turnkey, lead nurturing, management
    
Digital Mind Factory
Published By: Alere Wellbeing     Published Date: Sep 26, 2011
Alere Wellbeing evaluation and client feedback have shown that incentives are a successful part of a comprehensive tobacco control strategy. This brief defines what premium differentials and surcharges are and provides best practices from our clients.
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alere, tobacco control strategy, free & clear evaluation, premium differential, surcharge, tobacco cessation program, quit for life program®, productivity
    
Alere Wellbeing
Published By: Alere Wellbeing     Published Date: Mar 30, 2012
In this webinar, Yuki Yang, Alere Wellbeing's Vice President of Client Services, and a panel of human resources professionals from clients Sherwin-Williams, Family Dollar, and WellPoint, shared lessons learned and best practices. You'll learn how to plan, launch, and implement a premium differential for your organization.
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alere, human resources, hr management, tobacco cessation, employee program, performance management
    
Alere Wellbeing
Published By: LogMeIn     Published Date: Jul 11, 2016
Ce rapport souligne les gains de performance obtenus par les entreprises qui font de la discussion instantanée un élément clé dans leurs interactions avec les clients.
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live chat, customer service, customer support, live chat success, customer interaction, customer interaction service, customer relationship management, customer satisfaction
    
LogMeIn
Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
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customer engagement, customer experience, customer relationship, crm, travelling, customer interaction service, customer relationship management, customer satisfaction
    
LogMeIn
Published By: uberVU via HootSuite     Published Date: Apr 07, 2014
Las empresas tecnológicas se enorgullecen de adoptar antes que otras los portales más innovadores del mercado digital. Las empresas líderes, como IBM, son conscientes de que cuando los diversos departamentos de una empresa utilizan las redes sociales para escuchar a su audiencia y a sus colegas, consiguen más información sobre sus clientes, competidores, industria y comunidades. Descarga este informe técnico para descubrir cómo las redes sociales están creando una nueva era en cuanto a conocimiento del cliente y la industria por parte de las empresas tecnológicas. Además, los cargos directivos de la industria están superando los retos que supone integrar las redes sociales en su organización.
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hootsuite, social relationship platforms, it leadership, social media, social media advice, success stories
    
uberVU via HootSuite
Published By: Oracle     Published Date: Nov 06, 2012
The Foreign Account Tax Compliance Act (FATCA) stands to transform the global tax framework and the way that financial institutions track and report on their clients' financial assets.
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oracle, fatca, foreign account tax compliance, kyc, know your customer, anti-money laundering
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2012
The Foreign Account Tax Compliance Act (FATCA) stands to transform the global tax framework and the way that financial institutions track and report on their clients' financial assets.
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oracle, fatca, foreign account tax compliance, kyc, know your customer, anti-money laundering
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2012
Banks must transform from product-centric to client-centric to innovate in an era of regulation.
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oracle, commercial banking, regulatory changes, product-centric
    
Oracle
Published By: AppNeta     Published Date: Oct 28, 2013
Let’s face it, users are impatient. They demand a blazingly fast experience and accept no substitutes. While the effects of poor performance are obvious, it makes one wonder about the relationship between client latency and the “perception of speed”. After all, the user can trigger many state change events (page load, submit a form, interact with a visualization, etc.) and all these events have an associated latency to the client. However, are certain types of latency more noticeable to the user then others?
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appneta, web applications, applications, applications latency, web applications latency, latency, client latency, time to first byte
    
AppNeta
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