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Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 09, 2019
Tech advances like the cloud, mobile technology, and the app-based software model have changed the way todays modern business operates. Theyve also changed the way criminals attack and steal from businesses. Criminals strive to be agile in much the same way that companies do. Spreading malware is a favorite technique among attackers. According to the 2019 Data Breach Investigations Report, 28% of data breaches included malware. While malwares pervasiveness may not come as a surprise to many people, whats not always so well understood is that automating app attacksby means of malicious bots is the most common way cybercriminals commit their crimes and spread malware. It helps them achieve scale.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 09, 2019
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a realityat least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with botsgood and badhas become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, its clear that bots are a driving force of technological change, and theyre here to stay. As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are maliciousand the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Security analysts have a tougher job than ever. New vulnerabilities and security attacks used to be a monthly occurrence, but now they make the headlines almost every day. Its become much more difficult to effectively monitor and protect all the data passing through your systems. Automated attacks from bad bots that mimic human behavior have raised the stakes, allowing criminals to have machines do the work for them. Not only that, these bots leave an overwhelming number of alert bells, false positives, and inherent stress in their wake for security practitioners to sift through. Today, you really need a significant edge when combating automated threats launched from all parts of the world. Where to start? With spending less time investigating all that noise in your logs."
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interactionwebsite visits, API calls to mobile apps, and othersis being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But thats not all: theyre also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiencesperhaps a chatbot provides instant customer assistance on your site. Whats important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in todays assumed- breach world. Over 6,500 publicly disclosed data breaches occurred in 2018 alone, exposing over 5 billion recordsa large majority of which included usernames and passwords.1 This wasnt new to 2018 though, as evidenced by the existence of an online, searchable database of 8 billion username and password combinations that have been stolen over the years (https://haveibeenpwned.com/), keeping in mind there are only 4.3 billion people worldwide that have internet access. These credentials arent stolen just for funthey are the leading attack type for causing a data breach. And the driving force behind the majority of credential attacks are botsmalicious onesbecause they enable cybercriminals to achieve scale. Thats why prioritizing secure access and bot protection needs to be part of every organ
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a realityat least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with botsgood and badhas become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, its clear that bots are a driving force of technological change, and theyre here to stay.1 As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are maliciousand the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world."
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F5 Networks Singapore Pte Ltd
Published By: KPMG     Published Date: Sep 05, 2019
Leveraging procurement bots is the next logical step as organisations look to benefit from advancements in digital capabilities. Like every transformative technology, the implementation of procurement bots, while exciting, is not without challenges. Read this report to discover: the five steps procurement organisations can take to create a partnership between bots and employees the key characteristics of organisations doing this successfully a phased methodology to ensure stakeholder change.
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KPMG
Published By: ttec     Published Date: Jul 24, 2019
One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But todays consumers have little patience for conversational bots that cant understand what theyre saying or dont know how to provide an accurate answer.
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ttec
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year Europe
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Genesys
Published By: MuleSoft     Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonalds, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security. Download this ebook to learn: How to unlock AI customer insights with an API strategy. How to make APIs the bedrock of IoT development. Why zero trust is key to API security in the new API economy.
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MuleSoft
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
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Automation Anywhere APAC
Published By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywheres Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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Automation Anywhere APAC
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties often using automated tools known as bots. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
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Akamai Technologies Australia
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
BOTS ARE PERSISTENT ITS A NUMBERS GAME.
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Akamai Technologies Australia
Published By: Oracle     Published Date: Dec 19, 2018
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating .
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Oracle
Published By: Oracle     Published Date: Dec 19, 2018
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots are all jostling for our attention. But which ones are considered important and which ones are businesses actually using? In August 201 8, we asked 4,000 senior decision - makers across 21 markets to tell us how they felt about the different technologies . Fascinated to find out?
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Oracle
Published By: Automation Anywhere     Published Date: Feb 21, 2019
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans. Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors. But to fully realize all these benefits, its important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved. This paper provides an overview of the industrys highest standard for enterprise-grade security as demonstrated by the markets leading Digital Workforce platform, Automation Anywhere Enterprise.
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Automation Anywhere
Published By: Automation Anywhere     Published Date: Feb 21, 2019
Automation Anywheres flagship product is Automation Anywhere Enterprise a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations. In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywheres product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
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Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
First came the botssoftware robots created using Robotic Process Automation (RPA) tools to execute defined tasks. These bots have made a big impact by increase efficiency, productivity, and profitability across all industries globally. 81% of enterprises are taking RPA seriously 53% are taking it very seriously Today, RPA is no longer limited to predefined tasks and data. AI-based smart bots are capable of handling ambiguity and make decisions similar to their human counterparts. This eBook explains what makes these smart botscalled cognitive botsso valuable. Youll discover unprecedented ways cognitive bots can help your business.
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robotic process automation, ai-based, cognitive bots
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Zuerst kamen die Bots Softwareroboter, die mit Tools zur robotergesteuerten Prozessautomatisierung (RPA) erstellt wurden, um definierte Aufgaben auszufhren. Diese Bots haben einen starken Eindruck hinterlassen, da sie Effizienz, Produktivitt und Rentabilitt in allen Branchen weltweit gesteigert haben. 81% aller Unternehmen nehmen sie sehr ernst nehmen RPA ernst 53% nehmen RPA ernst Heute ist RPA nicht mehr auf vordefinierte Aufgaben und Daten beschrnkt. KI-basierte Smart Bots sind in der Lage, Mehrdeutigkeiten zu bewltigen und Entscheidungen hnlich wie ihre menschlichen Kollegen zu treffen. Dieses eBook erklrt, was diese intelligenten Bots, die sogenannten kognitiven Bots, so wertvoll macht. Sie werden beispiellose Mglichkeiten entdecken, wie kognitive Bots Ihrem Unternehmen helfen knnen.
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intelligenten bots
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Primero vinieron los bots: robots de software creados con herramientas de automatizacin robtica de procesos (RPA) para ejecutar tareas definidas. Estos bots han tenido un gran impacto al aumentar la eficiencia, la productividad y la rentabilidad en todas las industrias a nivel mundial. 81% empresas estn tomando en serio a la RPA 53% la estn tomando muy en serio En la actualidad, la RPA ya no se limita a las tareas y datos predefinidos. Los bots inteligentes basados en AI son capaces de manejar la ambigedad y tomar decisiones similares a sus contrapartes humanas. Este libro electrnico explica qu hace que estos bots inteligentes, llamados bots cognitivos, sean tan valiosos. Descubrir formas sin precedentes en las que los bots cognitivos pueden ayudarlo con su negocio.
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automatizacin robtica de procesos, bots inteligentes
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Aujourdhui, le personnel consacre environ 10 20 % de son temps des tches banales et rptitives qui peuvent tre facilement automatises. Avec lautomatisation des processus par la robotique (RPA), les entreprises disposent dune force de travail numrique, des robots auxquels confier ce travail fastidieux pour que les travailleurs humains puissent sinvestir davantage dans les activits productives et linnovation. Selon Forbes, lautomatisation pourrait soulager les employs de six neuf semaines de besogne chaque anne, permettant aux entreprises dconomiser quatre millions de dollars par an. Le temps ainsi rcupr peut tre rinvesti dans le dveloppement de carrire et les opportunits de dveloppement personnel, rendant le travail plus humain. Gartner prvoit que, dici 2020, 40 % des grandes entreprises auront adopt lautomatisation des processus par la robotique (RPA), contre moins de 10 % aujourdhui. Les preuves sont irrfutables. Pour que votre entreprise soit comp
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forbes, gartner
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Il y a d'abord eu les robots logiciels crs l'aide d'outils d'automatisation des processus par la robotique (RPA) pour excuter des tches bien dfinies. Leur influence est importante puisqu'ils ont apport des gains d'efficacit, de productivit et de rentabilit dans tous les secteurs, l'chelle mondiale. 81% des entreprises prennent la RPA au srieux 53% la prennent trs au srieux Aujourd'hui, la RPA ne se rsume plus aux tches et donnes prdfinies. Dots de l'IA, les robots intelligents sont capables de grer l'ambigut et de prendre des dcisions, tout comme leurs collgues humains. Ce livre lectronique explique ce qui fait de ces robots intelligents, appels robots cognitifs, une ressource inestimable. Vous dcouvrirez les avantages sans prcdent qu'ils peuvent offrir votre entreprise.
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robots intelligents
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Eerst waren er de bots: softwarerobots gemaakt met behulp van RPA-tools om bepaalde taken uit te voeren. Deze bots hadden een grote impact doordat ze de efficintie, productiviteit en winstgevendheid vergrootten voor elk soort bedrijf over de hele wereld. 81% van de ondernemingen neemt RPA "serieus" 53% neemt het "zeer serieus" Tegenwoordig beperkt RPA zich niet langer tot voorgedefinieerde taken en gegevens. Op AI gebaseerde "slimme bots" kunnen dubbelzinnigheden interpreteren en op een zelfde manier beslissingen nemen als hun collega's van vlees en bloed. Dit e-book legt uit wat deze slimme bots (ook wel cognitieve bots genoemd) zo waardevol maakt. U zult meer te weten komen over de ongekende manieren waarop cognitieve bots uw bedrijf kunnen helpen.
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slimme bots, robotachtige procesautomatisering
    
Automation Anywhere
Published By: Oracle     Published Date: Mar 04, 2019
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating.
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Oracle
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