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Published By: Sage EMEA     Published Date: Sep 02, 2019
The complete guide to understanding the technology available for better efficiency and customer experience. As customer demands and expectations are revolutionising the service industry, service providers are embracing the outcome economy to remain relevant and gain market share. This means a shift in focus from competing through selling products and services, to competing on delivering measurable results and outcomes that are important to the customer.
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Sage EMEA
Published By: Microsoft Office 365     Published Date: Oct 14, 2016
Champion innovation through collaboration Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." To win in todays fast-paced market, you need to innovate. This eBook shows you how to transform your team and organization into one that is more agile and better equipped to innovate using a modern collaboration platform. A collaborative culture helps you: Widen the ideation pipeline Accelerate time to market Deliver higher quality products and new customer experiences Fill out the form to download the eBook to learn more about how to innovate with connected collaboration.
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innovation, team organization, collaboration platform, market, culture
    
Microsoft Office 365
Published By: Cisco     Published Date: Jul 08, 2016
Employees who can work securely anywhere help Cisco gain revenues, improve productivity, and deliver better customer service. Employees are mobile because we support everyone with technology and policies that allow them to work flexibly in terms of time, place, and device. We deliver this capability through Cisco products for secure wireless LAN (WLAN) and home and remote access (Cisco Virtual Office and VPN), as well as softphones, Cisco WebEx, Cisco Spark, and extension mobility features. Our bring your own device (BYOD) policies and program allow employees to use their personal mobile devices to access the Cisco network, after the device is registered and confirmed as compliant with our security requirements for making it a secure or trusted device.
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Disruptors now harness the power of digital to create new sources of value that reduce costs, improve the customer experience, and scale their offerings. Digital disruptors also enjoy a decided innovation advantage over established companies: they are better able to identify new opportunities, and move faster to take advantage of them. In this intensely competitive environment, startups and agile firms are overturning incumbents with digital business models, products, and services.
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Cisco
Published By: Dell EMC     Published Date: Aug 17, 2018
Dell EMC technology for Digital Manufacturing harnesses the workstation, HPC and storage capabilities that combine to enable better products, more efficient design and production processes, and meet rapidly changing customer preferences. Collecting, collating and digesting more and more data in the entire ecosystem, from product modelling to after-sales trends, are making the digital factory a powerful and necessary reality in the manufacturing landscape.
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Dell EMC
Published By: Dell EMC     Published Date: Nov 26, 2018
Dell EMC technology for Digital Manufacturing harnesses the workstation, HPC and storage capabilities that combine to enable better products, more efficient design and production processes, and meet rapidly changing customer preferences. Collecting, collating and digesting more and more data in the entire ecosystem, from product modelling to after-sales trends, are making the digital factory a powerful and necessary reality in the manufacturing landscape. Learn more about Dell Precision workstations featuring Intel Xeon processors
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Dell EMC
Published By: Dell EMC     Published Date: Nov 26, 2018
Dell EMC technology for Digital Manufacturing harnesses the workstation, HPC and storage capabilities that combine to enable better products, more efficient design and production processes, and meet rapidly changing customer preferences. Collecting, collating and digesting more and more data in the entire ecosystem, from product modelling to after-sales trends, are making the digital factory a powerful and necessary reality in the manufacturing landscape. Learn more about Dell Precision workstations featuring Intel Xeon processors
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Dell EMC
Published By: Collaborative Consulting     Published Date: Dec 20, 2013
The explosion of Big Data represents an opportunity to leverage trending attitudes in the marketplace to better segment and target customers, and enhance products and promotions. Success requires establishing a common business rationale for harnessing social media and determining a maturity model for sentiment analysis to assess existing social media capabilities.
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collaborative consulting, big data, social media, customer sentiment, influence sentiment, govern sentiment, maturity model, generate revenue, media promotions, measurable influence, maturity level, data management, data center design and management, data center
    
Collaborative Consulting
Published By: Oracle     Published Date: Aug 08, 2013
Todays consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels, knowledge management, data management
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Todays consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels, enterprise applications, data management
    
Oracle
Published By: Zendesk     Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like theres always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, its important to know whether new software is worth the transition. Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesks family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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Zendesk
Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Every day, people are showing up to work for your channel partners. Some of those people are disengaged, which can have a significant impact on your ultimate success as a manufacturer or franchisor. Engaged channel employees deliver better customer experiences, stay longer with their employer and are more willing to talk their employer up as a great place to work. Youve worked hard to develop outstanding products and services that are being distributed through your channel. Dont let disengaged employees put your brand at risk. Download our article to learn how to drive and sustain engagement among your channel employees.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty, customer incentive programs, customer loyalty program, customer marketing, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
BI WORLDWIDE
Published By: SAP     Published Date: Nov 22, 2017
Consumer industries are facing once in a lifetime changes in the way they engage and interact with their customers and consumers. Whether consumer products, retail, or wholesale, there are two broadly unifying trends. First, consumers have both heightened influence and increased expectations. Second, several largely untapped digital technologies have the potential to enable new capabilities to better satisfy customer needs. For the key consumer industries of agribusiness, consumer products, life sciences, retail, and wholesale, the Internet of Things (IoT) will enable many new opportunities. These industries have a shared goal and challenge: to be able to create and offer engaging end consumer and/or customer experiences at scale. Part of the way that companies will achieve this goal and respond to this challenge is by developing digital transformation (DX) strategies. Such strategies enable new and potentially disruptive capabilities with a broad range of technologies.
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consumer, industries, interactions, customers, products, retails, wholesale, influence, digital, technologies
    
SAP
Published By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesks customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesks customer support products.
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Zendesk GmbH
Published By: KANA, A Verint Company     Published Date: Aug 07, 2014
Providing better products at a better price isnt always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customers phone call on the first ring or resolving an issue doesnt qualify as outstanding customer service anymore.
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customer service, self-service, loyalty, customers, web
    
KANA, A Verint Company
Published By: IBM     Published Date: Jul 16, 2018
Do your plans and forecasts need a reality check? The quality of your strategic decisions is only as good as the quality of your forecasts. And forecasts are only good if they reflect current realitynot the reality of two, three or more quarters ago. Enter continuous planning. With a methodology for forecasting at frequent intervals throughout the year, continuous planning enables managers to see trends, patterns, and breaks in the curve long before their competitors, and thus make better informed decisions regarding products and markets. In this free online webinar, speakers Jim Collins & Guy Jones will explain how continuous planning keeps you in touch with current reality - and one step ahead of competitors. Jim Collins, Performance Management Strategy Executive, IBM Guy Jones, Worldwide Technical Sales Executive, IBM Performance Management,
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IBM
Published By: OpenText     Published Date: Sep 27, 2017
Manufacturing has changed dramatically over the last decade. Developments in IT and the internet have enabled companies to transform from regional manufacturers into global, connected enterprises that provide better products at lower costs. These products are designed and engineered by collaborative teams in design centers around the world to take advantage of unique talent pools.
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opentext, manufacturing, digital, operational costs
    
OpenText
Published By: Forcepoint     Published Date: May 14, 2019
Cloud Connectivity and Security for Every Branch With each new branch and remote employee, your distributed networks become more complex, and your organizations digital transformation continues moving full speed ahead. Traditional networking and security infrastructures often buckle under the pressure. In this ebook, Guide to Cloud Connectivity and Security in Distributed Networks, well share a better approach. Integrating connectivity and security, and moving them to the cloud, can help you achieve higher productivity, reduce cost, and ease compliance. Specific topics include: Ways to augment or replace expensive MPLS for more powerful connectivity Types of security every internet-connected site needs for holistic protection Advantages of an integrated solution over a patchwork of point products Read our ebook for more on how to connect and protect across your distributed networks.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Cloud Connectivity and Security for Every Branch With each new branch and remote employee, your distributed networks become more complex, and your organizations digital transformation continues moving full speed ahead. Traditional networking and security infrastructures often buckle under the pressure. In this ebook, Guide to Cloud Connectivity and Security in Distributed Networks, well share a better approach. Integrating connectivity and security, and moving them to the cloud, can help you achieve higher productivity, reduce cost, and ease compliance. Specific topics include: Ways to augment or replace expensive MPLS for more powerful connectivity Types of security every internet-connected site needs for holistic protection Advantages of an integrated solution over a patchwork of point products Read our ebook for more on how to connect and protect across your distributed networks.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Cloud Connectivity and Security for Every Branch With each new branch and remote employee, your distributed networks become more complex, and your organizations digital transformation continues moving full speed ahead. Traditional networking and security infrastructures often buckle under the pressure. In this ebook, Guide to Cloud Connectivity and Security in Distributed Networks, well share a better approach. Integrating connectivity and security, and moving them to the cloud, can help you achieve higher productivity, reduce cost, and ease compliance. Specific topics include: Ways to augment or replace expensive MPLS for more powerful connectivity Types of security every internet-connected site needs for holistic protection Advantages of an integrated solution over a patchwork of point products Read our ebook for more on how to connect and protect across your distributed networks.
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Forcepoint
Published By: Forcepoint     Published Date: Jun 06, 2019
Traditional security infrastructures can't keep up with the growing complexity of today's distributed networks. To power true digital transformation via the cloud, you need to integrate connectivity and security in a way that allows for higher productivity, reduced costs, and easier compliance. Download our eBook to learn about a better approach to cloud security, including how to augment or replace expensive MPLS, the types of security needed for holistic protection, and the advantages of an integrated solution instead of a patchwork of point products.
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Forcepoint
Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software
Published By: McAfee EMEA     Published Date: Mar 14, 2018
Machine learning is all around us, from our smart home applications to driverless automobiles. The efficiency of automated decision-making is changing the game in cybersecurity, expanding the capabilities of humans by sifting through enormous quantities of data and presenting it as actionable intelligence. Machine learning makes security teams better, and vice versa. Human-machine teams deliver the best of both worlds, allowing endpoint security to continually evolve to stop new attack tactics. Your team deserves the best that cybersecurity has to offer, and today the best endpoint security products leverage machine learning.
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McAfee EMEA
Published By: MuleSoft     Published Date: Jul 13, 2018
"Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs and microservices to DevOps, all promising great gain. Its worth asking: which are worth the cost and time to implement? And what are the advantages of APIs, microservices, and DevOps? Read this e-book to learn about the advantages of APIs, microservices, and DevOps, all of which can help organizations increase their capacity for change. Topics covered include: -The API economy and how it is igniting a cultural shift in businesses -How APIs and microservices are not only becoming the norm in enterprises, but are also changing the role of IT -Why DevOps and APIs deliver greater advantages and business value together, than they deliver individually"
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MuleSoft
Published By: Oracle ODA     Published Date: Oct 19, 2016
This research note is designed to support the near and mid-term infrastructure plans for Oracle infrastructure practitioners and DBAs, and better understand the fit of products like ODA relative to other appliances in Oracle's portfolio.
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Oracle ODA
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