active response

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Published By: Vonage Business     Published Date: May 01, 2019
Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster! If connecting with a customer in this day of customer experience is the goal, theres a better way! Contain the IVR before it kills another customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?
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Vonage Business
Published By: Oracle     Published Date: Jun 20, 2016
Research conducted by The Economist Intelligence Unit (EIU), sponsored by Oracle, provides answers. The results show that a proactive security strategy backed by a fully engaged C-suite and board of directors reduced the growth of cyber-attacks and breaches by 53% over comparable firms. These findings were compiled from responses by 300 firms, across multiple industries, against a range of attack modes and over a two-year period from February 2014 to January 2016. The lessons are clear. As cyber-attackers elevate their game, the response must be an enterprise solution. Only C-suites and boards of directors marshal the authority and resources to support a truly enterprise-wide approach. In sum, proactive cyber-security strategies, supported by senior management, can cut vulnerability to cyber-attack in half.
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security, c-suite, data, cyber risk, enterprise, management, economist, intelligence unit
    
Oracle
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
INDUSTRY Construction BUSINESS CHALLENGE Proactively prevent business disruption as a result of cyberattacks IT ENVIRONMENT Kaspersky antivirus, layered enterprise security SOLUTION Malwarebytes Endpoint Protection RESULTS Detected and eliminated thousands of threats that other solutions missed Delivered visibility into entire installed base of endpoints, regardless of location Saved time and accelerated response via the cloud console Prevented PUPs and exploits from gaining entry
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MalwareBytes EMEA
Published By: Adobe     Published Date: Feb 03, 2015
This guide aims to help transform your email marketing strategy into a money-making machine.
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email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing, customer satisfaction, cloud computing
    
Adobe
Published By: Adobe     Published Date: Feb 03, 2015
This guide aims to help transform your email marketing strategy into a money-making machine.
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email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing, customer satisfaction, cloud computing
    
Adobe
Published By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Dont settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a businesss success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
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lan, voip, business communication, wan, pbx, networking, wireless
    
RCN Business
Published By: HERE Technologies     Published Date: Mar 01, 2019
OEMs today face significant challenges that restrict effective fleet analysis. Data is often siloed and held in several incompatible formats, meaning responding to software faults can be a costly and lengthy process. To overcome this, Here have combined OTA technology with the HERE Open Location Platform. By closing this loop, Here provide a one-stop solution for data enrichment and analysis and Here turn connected vehicle data into over-the-air updates. Watch this webinar and learn how HERE enables: Early error detection and proactive remote maintenance of software and firmware Reduction of data management value chain complexity with its one-stop solution Effective fault response and real-time access to new products and services
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location data, auto, over the air technologies
    
HERE Technologies
Published By: Cisco     Published Date: Nov 18, 2015
According to the United Nations, on average, more than 200 million people were affected and more than 70,000 were killed by natural disasters annually. Given the fact that one of the primary responsibilities of government is to protect the public and minimize the effects of such calamities, citizens now demand that public-sector safety organizations be proactive, and respond promptly and effectively to all types of crisis situations, including catastrophes, terror events, and threats to critical infrastructure. To effectively respond to these challenges, public safety agencies must be able to rely on secure networks with integrated voice, video, and data capabilities. With these networks and their associated assets, agencies can obtain more timely and accurate information, enhancing situational awareness and improving response times.
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cisco, public safety, disaster response, networking, security
    
Cisco
Published By: Carbon Black     Published Date: Apr 10, 2018
With breaches today often going undetected for months or years, many organizations must now accept the very real possibility that intruders have already compromised their systems, regardless of the organizations security posture. Today, compromises are measured in minutes and the speed of response is measured in days. Enterprises the world over are realizing that to close the gap, they need to evolve their security operations from being a largely reactive unit (waiting for alerts that indicate a threat) to being proactively on the hunt for new attacks that have evaded detection. When an incident does occur, the speed of your response will dictate the extent to which you can minimize the impact. In the case of a malicious attack, it takes on average over 7 months to identify a breach, and nearly two and a half additional months to contain the incident. Every second counts, and while the clock is ticking, the cost of the breach is rapidly increasing as well. Breaches that take over 3
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Carbon Black
Published By: Here Technologies     Published Date: Apr 02, 2019
OEMs today face significant challenges that restrict effective fleet analysis. Data is often siloed and held in several incompatible formats, meaning responding to software faults can be a costly and lengthy process. To overcome this, Here have combined OTA technology with the HERE Open Location Platform. By closing this loop, Here provide a one-stop solution for data enrichment and analysis and Here turn connected vehicle data into over-the-air updates. Watch this webinar and learn how HERE enables: Early error detection and proactive remote maintenance of software and firmware Reduction of data management value chain complexity with its one-stop solution Effective fault response and real-time access to new products and services
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over the air technologies, location data, auto, mapping
    
Here Technologies
Published By: CheckMarx     Published Date: Jun 07, 2019
Data breaches continuing to make the headlines and enterprises are no longer questioning "if" a breach will occur, but "when." With the organization's data assets and reputation at stake, having a breach response plan in place is becoming increasingly important. Join security thought leaders and experts for an interactive Q&A to learn more about: - Todays cybersecurity threat landscape - The true costs of a breach - Preventing breaches: Key factors to consider - Why early breach detection is critical - How to develop an effective incident response plan and get C-Suite buy-in - How to keep your company secure in 2019"
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CheckMarx
Published By: Trend Micro     Published Date: Aug 07, 2019
As the threat landscape evolves, organizations have accepted the fact that they have to take a more proactive detection approach to advanced threats rather than relying on traditional defenses. As a result, customers have turned to detection and response tools that allow for proactive hunting for Indicators of Attack (IoA) and reactive sweeping for indicators of compromise (IoCs). Once found, those tools are required to automatically respond to attacks or to at least provide for an action from the Incident Response (IR) staff. Unfortunately, due to the number and complexity of both these attacks and the detection/response tools, organizations struggle to hire enough qualified staff and stay on top of the discovered threats. This is compounded by a worldwide cybersecurity skills shortage. Managed detection and response (XDR) provides advanced threat hunting, detection, and response as a service to organizations that seek assistance for their own IR staff, or for those who wish to o
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Trend Micro
Published By: Blue Coat     Published Date: Nov 23, 2015
Its time for Proactive Incident Response: *Full logs in the SIEM, plus complete collection of packet data *Packet data indexed, easily searchable and correlated with threat intelligence and other data. Working with multiple sources of security data, threats are detected early.
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Blue Coat
Published By: LifeLock     Published Date: Sep 12, 2016
How you handle a data breach says a great deal about your companys integrity. LifeLock Breach Response Services works with corporations to develop proactive, pre-negotiated strategies and breach response plans to stay ahead of a crisis.
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authentication
    
LifeLock
Published By: Genesys     Published Date: Feb 08, 2019
Customer interactions, across all channels, are of strategic importance in todays world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in todays world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in todays world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in todays world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: TriGeo Network Security     Published Date: Oct 03, 2008
Simply deploying a security solution cannot guarantee meeting every Payment Card Industry (PCI) requirement in full. This whitepaper discusses the challenges of PCI compliance and how security information and event management (SIEM) provides the data visibility, log management, end-point security and active response needed to demonstrate and meet each of the 12 PCI compliance requirements.
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trigeo network security, payment card industry (pci), data security standard (dss), networking, security, network security, compliance, security management
    
TriGeo Network Security
Published By: TriGeo Network Security     Published Date: Oct 03, 2008
It’s widely accepted that Security Information and Event Management (SIEM) systems are excellent tools for regulatory compliance, log management and analysis, trouble-shooting and forensic analysis. What’s surprising to many is that this technology can play a significant role in actively defending networks. This whitepaper explains precisely how real-time analysis, combined with in-memory correlation, and automated notification and remediation capabilities can provide unprecedented network visibility, security and control.
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trigeo whitepaper, siem, log management, security event management, automated remediation, active response, correlation, compliance
    
TriGeo Network Security
Published By: McAfee     Published Date: Feb 06, 2013
Change control processes are often reactive and require manual responses, an ineffective approach to combating todays threats and handling the growing number of devices in the IT infrastructure.
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anti spam, anti spyware, anti virus, application security, internet security, intrusion detection, intrusion prevention, security management
    
McAfee
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers while fulfilling the organizational goal of delivering a differentiated service experience the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature think IoT devices this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Recorded Future     Published Date: Feb 13, 2019
There are plenty of misconceptions about what threat intelligence is. The most common (but slightly misguided) assumptions risk leading many security pros to believe that threat intelligence doesnt have an advantage to bring into their particular role. In this white paper, explore how threat intelligence can be operationalized in a variety of roles, demonstrating the central part it can play in a proactive security strategy. Youll also uncover: Key threat intelligence attributes to power vulnerability management 4 major challenges for incident response teams 3 threat intelligent commandments 4 pain points identified by security leaders And more
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Recorded Future
Published By: Recorded Future     Published Date: Feb 13, 2019
There are plenty of misconceptions about what threat intelligence is. The most common (but slightly misguided) assumptions risk leading many security pros to believe that threat intelligence doesnt have an advantage to bring into their particular role. In this white paper, explore how threat intelligence can be operationalized in a variety of roles, demonstrating the central part it can play in a proactive security strategy. Youll also uncover: Key threat intelligence attributes to power vulnerability management 4 major challenges for incident response teams 3 threat intelligent commandments 4 pain points identified by security leaders And more
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Recorded Future
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