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Published By: Entrust Datacard     Published Date: Nov 15, 2017
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Entrust Datacard
Published By: Oracle     Published Date: Feb 15, 2018
La nostra indagine indica nel complesso che la storia di IaaS sta diventando interessante e ha un ruolo preciso in uno scenario IT in evoluzione. Ci sono ancora dubbi e preconcetti, che vanno tuttavia scemando con la graduale adozione da parte delle aziende e il manifestarsi dei primi vantaggi. Nel complesso, la tecnologia IaaS molto pi facile da integrare di quanto non si creda: infatti quasi due terzi (64%) degli utenti di lungo corso indica che la migrazione stata pi semplice del previsto. facile prevedere che il quadro sar sempre pi positivo con laumentare delle aziende che adottano le nuove soluzioni IaaS avanzate ora disponibili sul mercato.
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iaas, imparare, service, infrastructure, oracle
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
Published By: Sitecore EMEA     Published Date: Jan 23, 2018
The global beauty company provides an exhilarating example of the power of context-driven commerce. When customers can rely on brands to achieve the outcomes that are important to them, brand owners can shift their focus from nonstop customer acquisition to long-term customer engagement. The Sitecore Experience Platform and the underlying Sitecore Experience Database are foundation technologies for IT organizations wanting to implement context-driven commerce environments that function elegantly today and into the future. Sitecore puts an end to digital retailers obsession with cart abandonment, replacing it with opportunities to delight customers with personal, meaningful commerce offers.
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advertising, revenue, customers, social channels, sitecore
Sitecore EMEA
Published By: Schneider Electric     Published Date: Feb 06, 2018
Practical tips and advice in this free e-book
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data center facility operations, data center operations, data center facilities, data center management, data center pitfalls
Schneider Electric
Published By: Sage     Published Date: Jan 29, 2018
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals.
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Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
For increasing numbers of organizations, the new reality for development, deployment and delivery of applications and services is hybrid cloud. Few, if any, organizations are going to move all their strategic workloads to the cloud, but virtually every enterprise is embracing cloud for a wide variety of requirements. To accelerate innovation, improve the IT delivery economic model and reduce risk, organizations need to combine data and experience in a cognitive model that yields deeper and more meaningful insights for smarter decisionmaking. Whether the user needs a data set maintained in house for customer analytics or access to a cloud-based data store for assessing marketing program results or any other business need a high-performance, highly available, mixed-load database platform is required.
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cloud, database, hybrid cloud, database platform
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Jan 23, 2018
In this paper, you'll learn how organizations are adopting increasingly sophisticated analytics methods, that analytics usage trends are placing new demands on rigid data warehouses, and what's needed is hybrid data warehouse architecture that supports all deployment models.
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data warehouse, analytics, hybrid data warehouse, development model
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Organizations are looking to use DXPs as they move from web-centric to more pervasive, multichannel digital experiences. This Magic Quadrant will help those responsible for a range of customer-, employee- and partner-facing initiatives find the most suitable vendor for their needs.
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gartner magic quadrant, gartner, digital experience, dxp, multichannel
Group M_IBM Q1'18
Published By: Oracle     Published Date: Feb 21, 2018
We have been awash in the Financial Services over the past several years of hearing of the next big technology that will change the face of the industry, and Transfer Agency has been no different. In the year 2017 it is the turn of Distributed Consensus Ledger Technology (also known as Blockchain) to set pulses racing and generate many reams of papers from various parties. Whatever happened to Big Data from 2016? Download this article to learn more!
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Published By: Juniper Networks     Published Date: Feb 05, 2018
Innovative data-driven strategies are enabling organizations to connect with customers and increase operational efficiency as never before. These new initiatives are built on a multitude of applications, such as big-data analytics, supply chain, and factory automation. On average, organizations are now 53% digital as they create new ways of operating and growing their businesses, according to the Computerworld 2017 Forecast Study. As part of this transformation, enterprises rely increasingly on multivendor, multicloud environments that mix on-premise, private, and public cloud services and workloads. This shift is causing enterprises to increase network capacity; 55% of enterprises in the Computerworld study expect to add network bandwidth in the next 12 months.
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security, automation, savings, technology, cloud
Juniper Networks
Published By: Forcepoint     Published Date: Mar 08, 2018
As you embrace digital transformation and considering going hybrid, careful planning can ensure security will not be compromised. The latest Computing Research whitepaper, looks at the benefits of using hybrid networks / SD-WANs to help facilitate digital transformation as well as some of the concerns associated with this approach.
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latency, lan, infrastructure, wan, mpl, forcepoint
Published By: Forcepoint     Published Date: Mar 08, 2018
As you embrace digital transformation and considering going hybrid, careful planning can ensure security will not be compromised. In this Computing Research webinar, industry experts discuss the benefits of using hybrid networks / SD-WANs to help facilitate digital transformation as well as some of the concerns associated with this approach. Watch now.
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hybrid, networks, security, digital, computing, forcepoint
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
Dici 2021, le cot de la cybercriminalit pour lconomie mondiale devrait atteindre les 6 000 milliards de dollars, soit deux fois plus que les 3 000 milliards de dollars de 2016. En parallle ce que certains qualifient de pire menace pour les entreprises du monde entier , les gens s'inquitent de plus en plus de la scurit de leurs donnes non seulement des capacits des cybercriminels utiliser des donnes voles pour usurper leur identit, mais aussi de lutilisation de leurs donnes personnelles par les entreprises avec lesquelles ils interagissent.
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rgpd, impact, sur, votre, gestion, donnees
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 12, 2018
En un momento en que las empresas pretenden emular la agilidad de desarrollo de las compaas de Internet e innovar en mercados muy competitivos, el desarrollo de las aplicaciones se ha hecho cada vez ms complejo. Los ingentes cdigos fuente monolticos que tradicionalmente acompaan a las aplicaciones empresariales ralentizan el lanzamiento de nuevos servicios. Adems, la dispersin y aislamiento de los equipos de desarrollo y de operaciones dificultan la coordinacin. A eso hay que aadirle que los usuarios son cada vez ms exigentes y las empresas deben escalar y monitorizar las implementaciones para poder ofrecer una experiencia satisfactoria y un gran rendimiento. Todo ello, desde luego, sin interrumpir los servicios.
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microservicios, evolucion, arquitectura, aplicaciones, modernas
Published By: HireVue     Published Date: Feb 09, 2018
Unilever is a global player in the fast-moving consumer goods (FMCG) sector, with nearly a third of the worlds population using its products every day. The company has more than 169,000 employees working around the world, and its leaders estimate that within three years, as many as 60 percent of those employees will be Millennials. Critical to Unilevers ongoing success will be its ability to attract these recent college graduates. For its signature Future Leaders Programme, the company wanted its recruitment efforts to get ahead of the curve. The existing process was rooted in paper-based applications, phone interviews with recruiters, and manual assessment tests. It took four to six months to sift through 250,000 applications and ultimately hire 800 individuals. The company sought to radically transform this process using online gamification, digitally recorded interviews, and science-based assessment tests and data analysis. In this case study, we: Explain the challenges facing U
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Published By: LogMeIn     Published Date: Feb 27, 2018
Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.
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customer, experience, markets, service, websites, integration
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
We have a world of technology at our fingertips, but is it actually leading to stronger, more agile organisations? How do these new tools serve as the catalysts for more productivity and greater executions of companies larger marketplace ambitions? In the brief "4 Trends Redefining Performance Management, we cover: 1. Embracing the Digital Transformation 2. Rethinking Performance Management 3. Rising Employee Engagement 4. Business Insights Download the brief to learn how you can expand HR's role in boosting company success.
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Cornerstone OnDemand
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
Virtela Communications, Inc.
Published By: MuleSoft     Published Date: Jan 16, 2018
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently. This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration API-led connectivity can help banks and financial services firms not only survive, but thrive in an increasingly competitive future. Download this whitepaper to learn: What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe How an API strategy could define the future of financial services How a global bank successfully completed a digital transformation initiative
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Published By: ASG Software Solutions     Published Date: Apr 29, 2010
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
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asg, case management, healthcare, physicians, p4p, hospital case management, case studies, case management bi
ASG Software Solutions
Published By: MyOffice24x7     Published Date: Oct 12, 2012
An instructive whitepaper for introducing electronic forms to your organisation, with the view of supplementing or replacing the use of paper forms in its business processes.
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Published By: Upsite Technologies     Published Date: Sep 18, 2013
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF). Calculating the CCF is the quickest and easiest way to determine cooling infrastructure utilization and potential gains to be realized by AFM improvements.
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ccf, upsite technologies, cooling capacity factor, energy costs, cooling, metrics, practical, benchmark
Upsite Technologies
Published By: Riverbed     Published Date: Feb 21, 2018
Amazon Web Services has transformed how we think of IT infrastructure. It takes minutes to set up elastic compute and storage. As you grow, turning up EC2 instances, VPCs, and AWS services is akin to acquiring more ninja weapons; practice is needed to gain proficiency. With legions of compute and capacity a button-push away, the need to hone your skills in connecting your workforce to the cloud becomes critical. At Riverbed, thats what we do. We let you spawn a full-mesh VPN network between your VPCs and branches, deploy the latest in cloud architecture trends using transit-VPC designs, and even allow for the use of AWS DirectConnect and VPN connectivity simultaneously using our powerful SD-WAN technology. Ninja-like benefits of agility, speed, and awareness are effortlessly available to you. Watch Riverbed unveil the full power of a true software-defined WAN (SD-WAN) in the cloud with a detailed conversation and live demo. Join us to learn: How the Riverbed-AWS partnership suppor
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Published By: SAS     Published Date: Mar 06, 2018
There is a lot of excitement in the market about artificial intelligence (AI), machine learning (ML), and natural language processing (NLP). Although many of these technologies have been available for decades, new advancements in compute power along with new algorithmic developments are making these technologies more attractive to early adopter companies. These organizations are embracing advanced analytics technologies for a number of reasons including improving operational efficiencies, better understanding behaviors, and gaining competitive advantage.
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