Research Library > KPMG > Customer Centricity and the CHRO

Customer Centricity and the CHRO

White Paper Published By: KPMG
Published:  Jun 06, 2019
Type:  White Paper
Length:  27 pages

Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience.

Read this report to discover:
• how HR can influence the customer agenda
• how to take advantage of AI and D&A to recruit the right people
• what skills customer service employees will need as a result of automation
• how to win senior buy-in for new HR policies and approaches
• seven action steps for building a customer-centric culture.