Research Library > SAP > The Future of Customer Experience: Five Essential Trends

The Future of Customer Experience: Five Essential Trends

White Paper Published By: SAP
SAP
Published:  Oct 22, 2018
Type:  White Paper
Length:  14 pages

The Future of Customer Experience: Five Essential Trends is part of a series examining life and business in the 21st Century. SAP Center for Business Insight worked with more than a dozen industry experts to answer these and other questions, uncovering five trends that will determine the customer experience over the next decade. This report examines each of these trends and offers recommendations for how brands should respond now to prepare.



Tagscustomer experience & engagement, digital transformation, sap