Research Library > ServiceNow > ITIL Overview eBook Series

ITIL Overview eBook Series

White Paper Published By: ServiceNow
Published:  Jan 17, 2017
Type:  White Paper
Length:  55 pages

Learning ITIL is not easy. If memorizing ITIL terminology has made you either:

  1. Comatose
  2. Caffeine addicted
  3. Repeatedly Google the term “coping strategies”

… Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun.

You’ll learn all about the five stages of ITIL and get:

  • A deeper understanding of what ITIL is and why it’s so important to keep everything running at work
  • Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified
  • Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services

What are you waiting for? Dive in!

Tagsit management, it automation, it ticketing, help desk, service desk, itil, itsm, it service management