Research Library > Mitel > Next Generation Mobile Technology: What You Need to Know

Next Generation Mobile Technology: What You Need to Know

Webinar Published By: Mitel
Published:  Jun 29, 2016
Type:  Webinar

IBM, Microsoft, Google. Everyone wants to be the next big name. But these tech giants didnít become household names overnight. At some point, every successful company was a small business with a plan to differentiate itself.

What if we told you this differentiation is more possible today than ever? And that you have millions of potential word-of-mouth marketers ready to kick-start your growth if you can give them what they want?

Customer engagement technology used to be suited to the large enterprise; however, itís since become more simplified and accessible for the small or medium business, and a key tool to differentiating your business against the large, established enterprise. The best place to start is with your customer experience Ė and making an impact on the mobile consumer is key.

Truly engaged customers can be expected to

  • buy 90% more frequently, 
  • spend 60% more per transaction, 
  • and deliver three times the value to your brand over the course of a year (Rosetta)

Join us on this webinar for practical steps toward designing your customer experience for todayís mobile consumer.

What attendees will learn:

  • The impact of the mobile consumer on small and medium business customer engagement strategies
  • Market trends and best practices for capitalizing on this shift to differentiate from your competition (even when up against the large enterprise)
  • How small and medium businesses can minimize the cost and complexity of transforming their customer experience

Who should attend:

  • Business owners and department heads in marketing, sales, etc.
  • Contact center management (Director/Manager of Contact Center, Operations, Customer Experience, Communications Customer Service, or Client Services)
  • Anyone with an influence on customer experience strategy

Tagsmitel, mobile, customer experience, customer engagement, mobile consumer