Research Library > SAP > 2015 Customer Experience Risk Study

2015 Customer Experience Risk Study

White Paper Published By: SAP
SAP
Published:  Nov 04, 2015
Type:  White Paper
Length:  8 pages

Download this executive summary of the 2015 Customer Experience Risk Study and learn:

  • Why at-risk customers often account for over 10% of potential revenue
  • How retailers miss over 80% of problem occurrences
  • How to take a customer-value lens to understand problematic experiences
  • How to measure on impact, as the frequency of issues can be deceiving



Tagscustomer experience, sap, at-risk customers, potential revenue, problem occurences, customer-value, measuring on impact