Research Library > SurveyMonkey > 4 Steps to Building a Customer Satisfaction Engine

4 Steps to Building a Customer Satisfaction Engine

Webinar Published By: SurveyMonkey
SurveyMonkey
Published:  Oct 23, 2015
Type:  Webinar

97% say they're likely to tell friends or family about an outstanding customer experience. That's why you need a smart approach to your day-to-day ops to make real business improvements and decisions. 


Watch our webinar, 4 Steps to Building a Customer Satisfaction Engine. SurveyMonkey's Director of Customer Success, Jeffrey Coleman, will show you how to:

  • Ask questions that yield actionable data
  • Scale follow-up actions and improvements
  • Analyze survey data and get key metrics
  • Close the loop by turning data into action



Tagssurvey monkey, customer satisfaction, customer success, data analytics, survey data, client services, customer operations, salesforce, sfdc service