Research Library > LogMeIn > 2015 Remote Support Trends

2015 Remote Support Trends

White Paper Published By: LogMeIn
LogMeIn
Published:  Oct 08, 2015
Type:  White Paper
Length:  6 pages

Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Todays remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards, with live video links emerging as the latest hot trend. 

Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.



Tagsremote support trends, remote support, web collaboration, support solutions, remote support tools, mobile computing, mobile data systems, customer interaction service, customer relationship management, customer satisfaction, customer service, video conferencing