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E360 Smart Paper to Be Customer

White Paper Published By: IBM
IBM
Published:  Jul 08, 2015
Type:  White Paper

For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise.

But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.



Tagsibm, e360, customer satisfaction, customer retention, sales history, big data, it management, knowledge management, enterprise applications