Research Library > BMC Software > Best Practice Insights: ITIL® Service Operation

Best Practice Insights: ITIL® Service Operation

White Paper Published By: BMC Software
BMC Software
Published:  May 12, 2015
Type:  White Paper
Length:  49 pages

ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM).  ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.  



Tagsit service management, practiced approaches, it organizations, it services management, strategy, design, key elements, it management