Research Library > LogMeIn > 67 Tips for Building Live Chat Success

67 Tips for Building Live Chat Success

White Paper Published By: LogMeIn
Published:  Jul 18, 2014
Type:  White Paper
Length:  20 pages

For contact center agents and administrators, delivering an average customer experience can be challenging enough, let alone delivering an exceptional one. But great customer service isnt a fantasy hundreds of great companies deliver it daily. In fact, a recent Forrester study showed that the number of companies with good or excellent customer experience index scores has steadily increased between 2007 and 2014.

This eBook is divided into three parts to help address all the ways a live chat implementation can be done successfully.

Section one is about the all-important chat agent, section two is about the management of the agent, and section three is about how management can support chat.Together, these tips can help make your companys dream of excellence become a reality.

Tagsboldchat, livechat, customer support, tips for building live chat