Research Library > IBM > Overland Footwear: Sharing a passion for customer service leads to higher engagement at Overland

Overland Footwear: Sharing a passion for customer service leads to higher engagement at Overland

White Paper Published By: IBM
IBM
Published:  Jul 07, 2014
Type:  White Paper
Length:  4 pages

Overland’s vision is to bring its valued customers the best range of quality fashion footwear. It needed a way to measure the effectiveness of its training and leadership development program to monitor workplace engagement. Learn how training at Overland Footwear keeps leaders connected to mission.



Tagsibm, social business, smarter workforce, overland, training, mission, leaders