Research Library > BMC Software > What Does Friction Between Business and IT Cost your Organization?

What Does Friction Between Business and IT Cost your Organization?

White Paper Published By: BMC Software
BMC Software
Published:  Jan 31, 2014
Type:  White Paper
Length:  18 pages

“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change.



Tagsbmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, enterprise applications