Research Library > LogMeIn > Prioritizing the Live Chat Opportunity

Prioritizing the Live Chat Opportunity

White Paper Published By: LogMeIn
LogMeIn
Published:  Jan 15, 2014
Type:  White Paper
Length:  14 pages

The e-tailing group has had the good fortune to have monitored chat over the past 5 years where our views on this technology have been shaped by real chats with real retailers and consumer research that we have conducted jointly with BoldChat as they have taken a leadership role through their annual Live Chat Effectiveness surveys. This white paper includes highlights from the e-tailing groupís European Chat Mystery Shopping.



Tagslogmein, live chat, chat opportunities, e-tailing, boldchat, add live chat, retail community, quantitative elements, qualitative elements, retail marketplace, customer-centricity, shopping experience, best practices, customer communication, chat abandonment, customer interaction, business priorities, chat box, business intelligence, customer interaction service