Research Library > RightAnswers > Return on Knowledge: Measuring the Business Benefits of Knowledge Management for IT support

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for IT support

White Paper Published By: RightAnswers
RightAnswers
Published:  Sep 04, 2013
Type:  White Paper
Length:  11 pages

Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”



Tagsreturn on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm