Research Library > Oracle > Best Practices for Customer Service

Best Practices for Customer Service

White Paper Published By: Oracle
Published:  Aug 08, 2013
Type:  White Paper
Length:  10 pages

RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis. 

Tagsbest practices, customer service, oracle, crm, rightnow, knowledge management, data management