Research Library > IBM > SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings

SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings

White Paper Published By: IBM
IBM
Published:  Apr 26, 2013
Type:  White Paper
Length:  10 pages

In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support  for  IT  and  intelligent  asset  management,  change  and  configuration  management,  service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.



Tagssmartcloud, control, desk, consolidate, advances, services, management