Research Library > LogMeIn > Getting Started on Web Chat - Step By Step Implentation for Maximum Value

Getting Started on Web Chat - Step By Step Implentation for Maximum Value

White Paper Published By: LogMeIn
LogMeIn
Published:  Jan 03, 2013
Type:  White Paper
Length:  9 pages

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In this whitepaper, BoldChat® - with thousands of customers across 70 countries - shares analytic techniques, reporting recommendations and realistic timelines for implementing a pro-active chat program that simultaneously increases conversions and boosts the individual value of each resulting transaction.



Tagsroi, live chat, bold chat, logmein, log me in, enterprise, collaboration, wireless, knowledge management, enterprise applications