Research Library > Dell Software > Taking the Help Desk Further

Taking the Help Desk Further

White Paper Published By: Dell Software
Dell Software
Published:  Jul 18, 2012
Type:  White Paper
Length:  5 pages

A help desk needs to get users back online fast when problems occur. In this paper, you'll learn that tracking problems and ticket requests is fine, but a good help desk management solution can do much more.  

Tagstechnology, help desk, management, tracking problems, ticket requests, white paper, customer service, web service management, service management