Research Library > LogMeIn > 5 Hidden Costs of Using "Free" and Legacy Remote Access and Meeting Tools for Support

5 Hidden Costs of Using "Free" and Legacy Remote Access and Meeting Tools for Support

White Paper Published By: LogMeIn
LogMeIn
Published:  Mar 01, 2012
Type:  White Paper
Length:  1 pages

Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?  LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.



Tagssupport tools, customer support, technical support, technology, it support, service desk, help desk, business analytics, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service