Research Library > LogMeIn > A Better Customer Experience with Integrated Support

A Better Customer Experience with Integrated Support

Case Study Published By: LogMeIn
LogMeIn
Published:  Mar 01, 2012
Type:  Case Study
Length:  2 pages

Faced with lengthy support calls, Sling Media's Customer Experience team used to spend a lot of time trying to understand customer problems and providing solutions over the phone. This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.



Tagscustomer service, integrated support, customer support, cusomter solutions, live chat, chat support, call center management, customer interaction service, customer relationship management, customer satisfaction, ebusiness