Research Library > Interactive Intelligence > The New Customer Service Model in Insurance: Enabled by Unified Insurance Solutions

The New Customer Service Model in Insurance: Enabled by Unified Insurance Solutions

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 14, 2012
Type:  White Paper
Length:  14 pages

The question insurers should be asking is, “How can I best achieve great customer service?” The answer is to unify the communications between an insurer and policyholders — and unify them across the entire business. Do so, and customer retention improves. Cross-selling and up-selling improve. Claims efficiency improves. And market opportunities improve. Read how from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.



Tagscall center management, call center software