Research Library > Interactive Intelligence > The Contact Center in the Cloud Offers Users More Control

The Contact Center in the Cloud Offers Users More Control

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Oct 03, 2011
Type:  White Paper
Length:  15 pages

Richard Snow at Ventana Research and Jason Alley of Interactive Intelligence provide insight into the issue of control for those considering moving their contact center to the cloud.



Tagsinteractive intelligence, cloud computing, control, technology, contact center, data management, application integration, analytical applications